The Chocolate Quarter — Local services in Birmingham

I had a terrible customer service experience with The Chocolate Quarter in April/May 2020. My delivery had not arrived but they refused to give me a refund because the Royal Mail tracking page said it had been delivered. The tracking showed it had been delivered to the wrong person and in the wrong county!

Their solutions to the problem included asking me to contact the police - who I'm sure have bigger things to worry about. They tried to get me to contact Royal Mail and I had to point out to them that only the sender of the item can request a refund from Royal Mail. I also showed them on the Citizen Advice Bureau website that as a retailer it was their responsibility to ensure the items arrived. They still refused a refund or to resend the items.

After countless attempts to get a refund I contacted my bank. I showed them the email correspondence I had with The Chocolate Quarter and they did a chargeback. During the process The Chocolate Quarter tried to appeal the chargeback (despite being in the wrong), drawing out the process even more. Their appeal was refused by my bank/Mastercard.

This situation could have been handled so much better. I understand that mistakes happen but The Chocolate Quarter's handling of the issue was appalling. I don't expect to be treated with the lack of respect that came from Jay at The Chocolate Quarter. I had been a fan of their shop but I will no longer being shopping there or recommending...

I recently booked the truffle making experience and I would highly recommended. The experience was really fun and informative and the perfect way to spend an afternoon with friends and family. We arrived to a warm welcome of hot chocolate, which we could customise to our own tastes. Following this, we got to find out about the chocolate making process and taste many types of chocolates. We were shown a range of different techniques and had opportunities to be creative when decorating our truffles. This was a lovely souvenir to take away - they definitely won't last long! After making our truffles, we were given plenty of time to relax and enjoy chocolate fondue, this was well presented and included a range of fresh fruit and marshmallows alongside a choice of prosecco or orange juice. Throughout the whole experience, we were all very impressed with how well looked after we were by such a fantastic team. Thanks again for a wonderful afternoon...

What a superb entertaining but educational and creative experience What strikes you first is that it’s a small business with extremely friendly owners who really know and enjoy their craft I sampled these chocolates last year as a gift and I can honestly say they were not only beautifully packaged but in my opinion tasted of better quality than ones I’d recently been purchasing from Harrods and I haven’t looked back Thirteen of us ladies all sat down to a highly entertaining afternoon of lovely extras including warm hot chocolate cups and taste experience of all types of chocolate and then filling and rolling and decorating our own to take home Aprons are provided for those of us that aren’t as tidy The end was a beautiful chocolate fondu with fruit and cookies to dip in along with Prosecco I would definitely recommend booking this experience and we all agreed it’s given us a totally refined view and appreciation for one of our...