Superdrug — Local services in Great Britain

I went there to quickly pick up hand sanitiser before travelling long distance. I literally only had 5 mins b4 my train left so rushed in and asked the supervisor (the one that walks the floor) where they. She could see I was in a rush and getting stressed but made no effort to show me where the sanitiser was. Furthermore, she deliberately went to the front of the queue just as I was to be served to buy things 4 herself. Obviously, this added to my stress and everyone in the queue was getting frustrated. Finally, another cashier became available (the supervisor was still chatting and giggling with her cashier mate) i told her I was in a hurry and, instead of helping, she deliberately took her time, slowly opening the till, slowly taking money and slowly giving change - it was like slow motion. They work in a railway station for heavens sake they need to recognise people maybe in a rush! So, if you have loads and loads of time then maybe Superdrug could be an option but if your rushing to get a train.. forget it!!! The staff are unhelpful and childish. I just hope the next commuter who is rushing is one of the senior management team, so the incredibly selfish individuals get their...

I was made to feel really uncomfortable here, I was buying quite a few make up products, but from the second I was in the store, it felt like many members of staff were taking it in turns to watch me. It wasn’t very subtle at all. It was hard to concentrate on reading products and deciding what I wanted, because I could see staff watching me and looking in my basket out of the corner of my eye. I appreciate and respect that they were doing their jobs, but I ended up buying less than I would have because I wanted to get out of the uncomfortable situation. I won’t go back...

Absolutely baffling. For a store located inside a major train station like Brighton, you'd expect Superdrug to understand the needs of commuters and people off to Gatwick Airport, who start their journeys as early as 5 AM. What's the point of being at a station if you can't serve the early morning rush or late journeys where other retailers simply don't exist. This isn't just an inconvenience; it's a fundamental misunderstanding of your customer base and missed opportunities. You should do a...