The Arcade (Hatton Garden) — Local services in London

I visited the diamond store located inside the arcade today, which had a variety of stalls offering watches and diamond rings. Upon entering, the first shop on the right caught our attention. We was approached by two ladies there, who showed us a few rings. After some discussion, we found exactly what we were looking for and got an idea of the price range.

However, we had a ring to sell and had done our research beforehand. Unfortunately, our experience with the staff was disappointing. One lady (the first lady) seemed to have little knowledge about the items and they quoted us what felt like joke prices and offered to buy our ring at a price that appeared to be randomly thought up, without any proper assessment or consideration.

Overall, it was a disgraceful experience. I expect more professionalism and honesty. Would not recommend based on this visit. Propa hustlers with no customer service...

Terrible thugs working as the security outside. They don't even speak English and find it hard to understand what you say. Very rude and unpleasant.

I once witnessed them ask a innocent elderly woman for her ID before she gained access into the Arcade. They did not grant her access. They were so rude to the lady. I found this totally unacceptable and frankly appalling.

This is an appeal to the management to get rid of the thugs they have working at the entrance of the Arcade. Have them replaced by...

Made payment for 2 bracelets, shipment didn’t arrive, as of now is holding my payment for 1,5 months. 4 Days ago he wrote me that he received the bracelets back and would pay me, until now still did not pay me. Would suggest to not work with this store, unprofessional and unserious people. Also they don’t respond anymore after receiving payments. Highly suggest to not work with them, most...