Xfinity Store by Comcast — Local services in Aberdeen

A Cautionary Tale of Misinformation and Poor Service – Beware Before Signing Up

I reinstated an Xfinity account in mid-2025 after my aunt had previously signed up but never had the service properly installed. Thinking it would be easier this time, I was told during the signup process that no technician was needed and that I was "all set." That turned out to be completely false—Xfinity was only guessing that the DMARC was already installed. It wasn’t, and I was hit with a \$100 technician fee.

Here’s where things went downhill fast: I was assured multiple times that a technician was coming to my location. I received three different "on the way" texts, but no one ever showed up. After following up, I was promised a \

100 credit for the inconvenience and another \\

When I called customer service to clarify, I was told I wouldn’t be charged until the next statement because the credit covered my balance. That was misinformation. I still had to pay for that month’s charges and the \$100 technician fee showed up on my August bill anyway.

All of this amounts to a frustrating runaround and a clear pattern of misleading information from customer service. Between broken promises, phantom technicians, and hidden fees, this has been one of the worst customer service experiences I’ve had with an internet provider—and that includes CenturyLink.

If you're thinking about signing up for Xfinity, be warned: what they tell you on the phone may not reflect reality. Always get everything in writing and don’t take their word...

If I could I’d leave no stars. Not for the Aberdeen store although my experience there years ago was useless. No. My review is for Xfinity’s APP and web site. YOUR AI IS USELESS! YOUR SITE IS USELESS. YOU NO LONGER HAVE REAL PEOPLE TO SPEAK TO. I need to change my package. Instead of deleting my current package your system adds the new package AND THERE IS NO WAY TO DELETE IT FROM THE CART. My entire neighborhood had no internet and pixelated cable EVERY NIGHT FOR AT LEAST 12 HOURS A DAY and when we tried to get help first using your stupid Xfinity “assistant,” he would freeze exactly at the point to set up an appointment. My neighbor spent HOURS AND HOURS online trying. He finally went to an Olympia store where the human “assistant” logged on to the same worthless site only to say there are no outages. Finally he set up a visit by a HUMAN tech who when he arrived discovered there was indeed A MAJOR PROBLEM. HE OFFERED $25 off for my neighbor. SINCE IT WAS AT LEAST A MONTH AND A HALF WE SHOULD GET IT FREE FOR THAT PERIOD. I am looking at satellite at this point. I’d dump cable entirely but someone in my home can’t handle streaming. So I’m going to check alternatives and then I intend to visit my store and try to CANCEL my cable!!!!IF YOU DO NOT HAVE XFINITY AND YOU HAVE ANOTHER CHOICE CHOOSE SOMETHING ELSE. THIS COMPANY IS WORTHLESS. AND THEIR...

I have been a longtime customer of Comcast. I have always been treated well but when I came in on Wednesday to have my friend added to my cell phone plan, I was treated exceptionally well. The sales person that attended to us was Jesse Phoenix And her patience was phenomenal. My friend that I was adding to my plan is 65 years old and he makes everything difficult and I swear he understands nothing. Jesse was amazing with him and we ran into problem after problem because my friend didn’t know passwords and he didn’t know anything about The current provider he was with she delt with us for well over an hour and my friend left your store with a new iPhone 16 added to my plan. I believe that this employee went above and beyond I even told her at one point That her patience was much appreciated because if I was in her situation, I would most likely say I’m sorry, sir, but they don’t pay me enough to deal with this. I believe we will be customers for many more years with comcast/xfinity, as they continue to show that they value their customer's and continue to hire employees who treat people like people. Well done on your customer...