Alamo Device Repair — Local services in Alamogordo

I showed up in their store requesting a Hail Mary, and man did they succeed!

I had a iPhone XR that was a brick- it wouldn’t turn on, wouldn’t charge, absolutely dead. A tech in Austin, TX had looked at it originally a week ago, said they even changed the battery and still nothing.

A new iPhone 11was purchased, but then it couldn’t be changed over because of two step authentication (phone belongs to a 15 year old who never set up that second step). We were just going to create a new iCloud account, but then we found out phone hadn’t been backed up for 2 years all the picture of her two year old brother would be gone!

So, I arrived at the store asking if they can get the phone to turn on to do the phone transfer, and to also extract all photo and video data. They explained the process and that the motherboard was probably shorted out and that they could fry it and lose everything forever if they caused too much heat. They said they could watch the heat being produced and if it started to get too much they would stop, but then they could call their micro-solderer, YES YOU HEARD ME- THEIR MICRO-SOLDERER (who do you know who has one of these on call?!?!) who could come and fix the short so we can extract the photos and Videos. Impossible mission....so I thought. I dropped it off around 1:15 and by 2:45 they called me saying they successfully backed up all the photos and videos, got the new phone activated and everything transferred over!!!

Turn out, that the battery was never switched before... still had the factory seal on it! The phone lasted about an hour before it started shutting down again, because there indeed was a short on the motherboard. That hour was all they needed though to extract 56gigs of photos and video.

They were kind, professional and just great folks! I am so happy to see that Alamogordo has a trustworthy and experienced tech business for repairs! Turns out they do more then just phones.... they had fixed a drone the day before! So if you have ANY device that isn’t working properly call them before you take that trip to Cruces or El Paso, or before you send that device back! They have gained a forever client with myself...

The service is very friendly but I don't consider them professional because I was misled about my repair. It started out good but then an issue came up with the part that was replaced. They replaced the part again but other issues developed. This is where the non-professionalism started. I was told the devise could not be repaired through them because the new issue required the phone be programed by a licensed Apple programmer. So, when I told my warranty company the devise was unrepairable, they said they needed a statement from the repair shop stating that they could not repair it. That way I could get a replacement. The owner was so worried about his reputation with the warranty company (who doesn't refer them by name...they just tell you to get your device repaired locally) that he said he would find a way to get it repaired. I gave them a chance and it didn't happen. I was told to bring the phone in on a certain date and the owner would take it to the individual that was supposed to be a licensed Apple programmer for the part I needed. This didn't happen and when I spoke to them again, I was told that a part had to be ordered and they would get back to me. Again, this didn't happen. Finally, I went in after a week to see about the part and was told the person they had to program it didn't have his license to do the work. Bottom line...I had to go somewhere else to get this completed. I wouldn't be upset if I had just been told the truth in the...

Terrible communication, unprofessional, and rude.

Several days of being ghosted, and then having to repeat information I'd already sent in written form multiple tim. After I gave up and finally sent it off to someone else to be fixed, they got around to sending a price. I let them know they lost my business because they didn't communicate well, and they replied that it was obvious I just didn't have the money and they weren't interested in my "unqualified" opinion. What? Ignoring the fact I've been a small business owner for over a decade - successfully - they insult me after I told them I had to send it somewhere else and obviously pay for it? Make it make sense...

Massively unprofessional, and the fact I paid the same price to the people I sent my phone to who were professional and had the phone fixed in two days, with shipping, is sad. Typical business for this town, unfortunately, and not willing to listen to customers and improve areas that need work.

Shop owners, some free advice from someone who IS qualified to give it - don't insult your customers, that's business basics 101. It shouldn't even have to be said. Be willing to take criticism and be better, don't turn around and spit on people who want to work with you. If a customer is voicing an issue with your service, deal with it with honor, not immature insults and assumptions to validate your bad behavior. You claim to be veteran owned - act like it, and be honorable,...