Covered Wagon — Local services in Albuquerque

hours listed are incorrect. google says they close at 9pm. their own automated phone system (called multiple times, no actual human answered) says they close at 10pm. we arrived at 8pm and they said they were closed. they said they didn't care if the hours were different listed because "they're accurate for the summertime and sometimes we stay open until 9 OR 10 in the summer it changes"

it's not summer, so that's moot anyway. their own phone system is 2 hours off their current closing time with no indication those are seasonal let alone rare seasonal hours.

i'm severely disabled and my husband works long days. we wasted an entire night getting over to that side of town, out of the car, and over to the store, only to slowly make our way home empty-handed and in pain for no good reason. I can't get out often and that was a huge disappointment.

posting deliberately false information year round and not giving a care when someone asks you about the disparity is bad practise in general, but extremely frustrating to disabled customers. we spoke to them again today via phone to try to clarify if we had missed something, and no, it was their error and they were very dismissive and did not care.

I want to support local artists and artisans which is why we were trying to do our gift shopping there and not the mall. deliberately false information and poor customer service that wastes time and money and very rare spoons of very disabled people who don't have a choice about things like this makes that really difficult.

listing 3 stars because the things my husband found there last year were great and the artists they work with are clearly great, but as far as business/customer service goes they do not appear to have it together and have no desire to, which is...

I went there on a lark, hoping to find something authentic and New Mexican. I left with a $5 New Mexico flag lapel pin and a quizzical smile too. It's bereft of tourists, but filled with stuff like fake Native American spears bow and arrow sets and sling shots made from plastic and manufactured in China ... lot's of stuff that might have made a few bucks at Stuckey's 50 or 60 years ago. You know shot glasses with pictures of a road runner and plastic belt buckles with an especially unfortunate scorpion embedded within. There's a whole room filled with the real deal though and some the handcrafted jewelry is more expensive than a brand new woolen jacket. Another room is packed with warm stuff from Pendleton. They also have a stunning collection of knives and similarly weird sharp things plus lots of salsa from all over the state too. The two kids running the shop seemed lonely. One said to the other as they were ringing me up, "Hey, don't forget to put his...

The only reason for the two star rating is because they had an enormous selection. All kinds of souvenirs, handmade items, and other trinkets. The reason for the 2-star rating is because all of the employees are extremely rude, unhelpful, and just plain down right now nasty. It's completely obvious that they do not want to be there. One young man sat behind the counter chomping down on lunch I'm assuming, another girl I had asked if she had a trash can she snodderly replied "you can take it outside there's one there." It's not like I was trying to throw away an entire trash bag from my home, it was one water bottle. Your employees are the face of your company. If this is the kind of people that you employ I would think twice about it before you don't have a business anymore at all. I do not plan on...