Kirkland's Home — Local services in Allen

Terrible Customer Service Experience at Allen location! My recent visit to Kirkland was an absolute nightmare due to the abysmal customer service provided by the store manager, Virginia. From the moment I entered the store, her lack of professionalism was evident as she began speaking to me without even a simple greeting. Not only was Virginia incredibly rude, but she also displayed a shocking ignorance of the store's policies. In fact, her lack of knowledge was so severe that I had to resort to calling the headquarters while still in the store just to clarify certain issues. It's disappointing to encounter such incompetence and rudeness, especially from someone in a managerial position. I urge the management of Kirkland to address this issue promptly to prevent further instances of poor customer service. As a loyal customer, I expect better treatment and respect when I patronize a store. Until then, I will be taking my...

Minus 2 stars for the overwhelming smells. I am very sensitive to artificial smells/perfume.... I walked quickly to the back, found what I wanted, walked straight to the desk, but no one was there to check me out, while waiting for someone to check me out, I started having an coughing/wheezing attack so severely, I had to leave (leaving my murchandise on the counter, sadly), by the time I got to my car, my eyes and nose we're watering severely as well.... Thanks for thinking of your sensitive...

Worst customer service ever! I made a return for a gift I received. I did not receive a receipt with the gift so I was given a store credit. I went to use the store credit and it was substantially lower than the amount I was told I had on it. I called customer service and they said the manager made a mistake and gave me too much money back? So..without notifying me they recalculated my gift card from $357 to $75 without...