Alamo Rent A Car — Local services in Anaheim

I recently had a very disappointing experience at Alamo Car Rentals located at 711 W Katella Ave, Anaheim, CA. My reservation was for a small SUV to be picked up at noon, but I arrived just one minute late—at 12:01 PM—to find the doors locked. Although the employee door was open and the lobby was full of guests, I was informed by an employee that they were closed.

When I explained my situation, the staff member was unhelpful and insisted I was too late. After waiting for the lobby to clear (around 12:15 PM), I was allowed inside, where I met a much friendlier male employee who began assisting me. Unfortunately, he was interrupted by the same female employee who had initially turned me away, who loudly proclaimed that they didn’t have any SUVs available.

Despite my late arrival being just a minute, it felt as if I was being penalized. I initially thought the employee was telling me they didn’t have any vehicles to penalize me for being late. However, she later mentioned that they were expecting a delivery of 60 cars that never showed up. Meanwhile, there was a Jeep Grand Cherokee sitting in the lot of a closed rental company, and when I inquired about it, she told me it was reserved. My reservation was from noon to midnight, during their apparent closed hours, yet that same Jeep was still there when I returned my rental car six hours later.

The situation escalated further when I casually asked the male employee what his name was, he told me then added 'And that is Natasha, my manager' which she overheard and this seemed to infuriate her. She became hostile, threatening to deny me service and making several inappropriate comments about previous negative reviews. Her attitude was completely uncalled for and unprofessional.

Throughout the encounter, I was simply trying to resolve the issue calmly. The male employee, who was supportive, ended up completing the transaction and even included the female employee’s information, seemingly anticipating potential fallout.

Overall, my experience was incredibly frustrating and stressful, primarily due to Natasha’s unprofessional behavior. I hope Alamo addresses this issue because customers deserve better treatment.

I will be thinking twice before using Alamo...

This is my second time leaving a negative review. Following the reply on the official website last time, telling us to contact customer service, I got up in the middle of the night just to reach customer service, only for them to tell me to call another department. If we could make a phone call, why make the situation so complicated? The entire Alamo service is incredibly unfriendly towards foreigners. Now that I’m no longer in the country, they just handle things casually. No one reads emails or replies to them, which forced me to continue expressing my dissatisfaction here. I want to warn all foreigners: don’t rent from Alamo just because you’re going to Disney. If any issues arise, they won’t care about helping you once you’re back home. They only want to blame us for previous issues while focusing on fixing the car and collecting money, completely ignoring what the customer has caused. Truly excellent service – I’ve never experienced anything like this.

By the way, this is our order number #21664465. If someone is actually reading this, could you please have the person handling this case check their email? We’ve sent emails from at least three or four different people. If this isn’t handled privately, I’ll have no choice but to post it here publicly for everyone to see, as I can’t think of any other way to get you to notice the message.

If this still isn’t resolved, I’ll have no choice but to post all the materials we’ve prepared here.

And don’t tell me to contact someone else again. Just have them look at our...

Terrible car return experience! It’s been almost two months since we left the U.S., and our issue is still unresolved. When we returned the car, there was a scratch, and we were willing to pay for the damages. However, once we received the invoice back home, we noticed charges for damages that we didn’t cause. We’ve sent multiple emails to the person in charge, but no one has responded.

The incorrect invoice also prevents us from filing an insurance claim. Recently, they suddenly claimed they hadn’t received our payment and threatened that we’d be banned from renting cars from several companies in the U.S. if we don’t pay. But why should we pay for damages we didn’t cause?

We even provided video evidence recorded before renting the car, but no one reviewed it or responded. Instead, they attributed all pre-existing damages from previous renters to us. It’s completely unreasonable. We sent another email on 12/11 but still haven’t received a reply.

If you’re considering renting from this company, I’d strongly advise against it. If I weren’t required to leave at least one star, I wouldn’t even give that.

I really hope this doesn’t end with a generic response like ‘Please contact us,’ only for our messages to be ignored again. Who is that for, anyway? If you truly care about customer experience, please respond and resolve the issue rather than just making it look like you’re...