The Black Dog General Store - Annapolis — Local services in Annapolis

I went to this store to exchange some items that I bought online. I was told I could not exchange them because she could not find the order in the system. The older lady who seem to be the manager was very rude and seem like she didn't want to exchange the items. I drove an hour and a half to exchange the item and my wife stated that and she just ignored it. I will never be going back to this store. I will also be going to another store to see if they will take my exchange and I will update this review.

Update: just came back from exchanging items at the black dog store at the national harbor in MD. The lady was very nice and she even let me exchange an item she doesn't even carry anymore. After this experience I want to give the Annapolis store zero stars. Please do not go to this store. This store does not want to help anyone just want u to buy there stuff. Please avoid this store. Horrible customer service. Never will I got back to this store. I don't like to be in a store where they lie to customers because they are too lazy...

Very rude management. I walked into this store having never been in a Black Dog General Store before. The manager on duty was incredibly rude and demeaning, giving off the “I’m better than you” air the moment my friend and I walked in. She was genuinely not kind when she spoke to us, and her attitude made is so uncomfortable my friend and I left the store (which sadly, I’m sure she was happy about) 😔. Moral of the story - kindness goes a long way with customers. All people should...

After I made a 36 dollars purchase I was told they had no bags. Had I paid in cash I would have asked for a refund but considering the young guy struggled to complete the task of the initial purchase I stuffed clothes into a dog food bag I already had from another vendor. I was not provided an itemized receipt only a card charging receipt. In the age of Square Stripe PayPal Amazon CashApp iWallet that's just unacceptable. But I guess from other reviews exchanges can be a tough...