Expert Jewelry Repair & Design — Local services in Appleton

I’ll start out by saying that the staff, Bajee (sp?), Joe and Erica are wonderful and delightful people and are extremely good people to work with. I had been going there for years to purchase some beautiful jewelry. I will not, however, be returning to this business. I have a watch with a missing stone that I want to be treplaced. I brought it in and Erica cordially accepted my watch and said that they’d call back to let me know if they were able to find a match. I told her that it also needed a battery. She called back a day later and said that they were unable to find a match, and I could come and pick it up. I went in a few days later to pick it up. But, I thought I would attempt finding a replacement stone on MY OWN TIME so that I didn’t have to waste anymore of their time on it. So, I asked Bajee (sp?) if she could/would please quickly measure the space to determine what size to look for. That was all I said. And she took out her caliper to measure it. Then the Owner, Randy, turns around and starts accusing me of plans to repair the watch MYSELF! The store was full of customers. I was so taken aback, and told him that I had no plans of doing that! And he insisted that that’s what I was doing —which couldn’t be further from the truth! He then barked orders to Bajee to make an immediate phone call … in other words ordering her to stop the measuring she was doing for me. It’s just NOT OK to talk to a regular customer / ANYONE that way! It appears as if I’m not the first to get caught in his crosshairs… and am sure I won’t be the last! Watch out for Randy’s erratic...

The work and turn around time are excellent. The reason I give this business 1 star is if for the horrific customer service and the poor quality of craftsmanship. I had the claws on my ring repaired and lost one diamond within a month of the repair. I took my ring to Krieger jewelers and was told another gold claw was cracked and I was about to lose that diamond too! Expert Jewlery is a bad joke. The rudest most unprofessional customer service I've ever experienced. I've had a ring taken in twice in one month. The first time I called to see if it was complete, a man answered and treated me like a was a complete hassle and was offended that I called, telling me very rudely that "they will call me when it's done" and "people need to quit calling so they can get the work done." I gave him the benefit of the doubt, thinking he just had a bad day. The next time I had my ring in (for repairs that should have been noticed and taken care of the first time) the same man answered the phone, even ruder this time getting upset at my call, treating me, the customer, like a complete violation of his day and a total inconvenience. I have never in all my life had such treatment from a business. When I got to the shop, I wanted to know who this terrible customer service rep was, I found out his name was Randy and he was the business owner. I still cannot believe a business owner would treat customers like they were a waste of his time. Here is a photo of my ring missing it's little diamond. This is what you can expect plus rude treatment from Expert...

For over two years I had searched for a jeweler who could craft a ring for me. It was a representation of the shield belonging to my 21st GGF, Sir Richard De La Vachet, a famous Knight of the Garter and Member of Parliament, who served in the Court of King Edward III of England. His actual shield hangs in St. George's Chapel in Westminster Cathedral in London. I did not want something shiny, new, and modern. I did want something Sir Richard might have worn when he was alive in the 1300s. Little did I know I had a master craftsman nearby by the name of Randy at Expert Jewelry in Appleton. I went to see Randy and his Associate, Lisa. I brought in a drawing of the shield with it's three lions. I described my ideas - the concept I had formulated. And they set to work. I came back two or three times as I developed a more clear idea of features. Each time they made modifications until I was satisfied. I suggested Randy should beat the ring up and create imperfections. And he willingly followed my lead, and offered his own suggestions. When he finally called to say the project was complete, I was excited to say the least. The finished piece was exactly what I wanted to the smallest detail. I could not be happier to own this beautifully made ring, my connection to my family past. To say I recommend Randy and Lisa, that I would entrust them with any future projects, is an...