Best Buy — Local services in Arlington

Make sure you read before you make any type or large purchase!!!!

So this is the second time we have gone to Best Buy to purchase several appliances for a home. It seems to be a reoccurring theme that the appliances first come out damaged and then all parties involved do not communicate. We are moving into our home so we went to Best Buy in Arlington because they are Pacific Sales Store. Upon the call confirmation of the appliances being delivered we explain to the lady on the phone that the previous owners left their refrigerator and we would like for them to relocate that fridge into another room. We where told that wouldn't be a problem so we confirmed the delivery for the next day. We then received a damaged refrigerator (You think they would look at it before loading it on the truck?). We have to argue with the delivery drivers to leave the washer and dryer that where purchased as they say they cannot leave only part of the order, the delivery is all or nothing. This resulted in a long phone call with the store manager Scott who finally got them to leave the washer and dryer. He then rescheduled the refrigerator to be delivered on Monday the following week. Monday rolls around and now they refuse to move the fridge as previously discussed with not only Best Buy but the delivery drivers. Nobody can give us an answer as to what they can and cannot do. The store says they can relocate the fridge the drivers and the delivery company say they cannot. Where the heck are we supposed to put the new refrigerator we purchased? Spoke to Jeremy at Best Buy and he assures me they can relocate the fridge and said he has added all the necessary "lines" to the order to make this happen. Jeremy tells me they will be out the next day to do the delivery. This morning I get a confirmation that the refrigerator will now be delivered on Thursday not Tuesday. Then we get a call from Jeremy telling us they cannot move the old refrigerator? Does anyone at Best Buy know what you can do because I call the 888 number for customer service and the lady is telling me that yes they can relocate. I ask to speak to someone higher up and I was told I have to click on the link at the bottom of the website to leave feedback.

So I guess we will resort to telling our story on social media and canceling the order. Nothing like having to waste a weeks worth of time and spending more time shopping for a reliable company to do business with. I guess I should have looked at Yelp and google first and taken notice that this store has only 2 stars.

On a side note everyone has been really friendly they just don't care if you do business with...

I am a long-time Best Buy customer who recently hit a wall trying to resolve a major issue involving a high-value projector purchase. After multiple defects with an 85” Samsung TV I bought (replaced four times under warranty), I lost confidence in large flat panels. I received a $2,700 store credit but wasn’t warned that the original TV was no longer available, meaning the credit didn’t hold the same value. I also wasn’t given time or guidance to fully consider its use.

I decided to purchase an alternative: the AWOL LTV-3000 Pro ultra short throw projector with a 120” ALR screen, slider tray, and Geek Squad installation (over $300). In a completely dark room, the image was surprisingly dim—even worse on the ALR screen than on a bare wall—and the display frequently loses signal when connected to my PlayStation. Adjusting brightness yielded no improvement. The technicians who set it up even left the box behind, indicating they anticipated performance issues.

During this process, no one warned me about typical projector limitations or provided guidance on projector-screen alignment. I was continuously hunted for visiting multiple stores and support channels, all of which gave cold, scripted responses focused on policy enforcement—not problem-solving. I was told I must disassemble everything and return it in person or pay another $100 for inspection. On top of that, removing my original TV damaged my wall—cable covers were ripped off, taking drywall and paint with them.

I now face over $1,100 in restocking and installation fees, after acting in good faith and trying to find a solution for previous hardware failures. I still intend to use the store credit to purchase a simpler TV setup, but I should not be penalized for testing a product that was never properly supported, performed poorly, and lacked guidance. I’ve attempted every internal recourse—store visits, customer service calls, written complaints—but best I get is “no other option” or “go to the store” with no resolution or accountability.

My experience with Best Buy has been deeply stressful. I have been repeatedly stonewalled, bounced between departments, and met with passive-aggressive treatment from managers who seem more concerned with avoiding responsibility than resolving a...

If I could give ZERO stars I would!!! It took me almost a week before reaching the Sales Mgr. at this store. The national Operators are an absolute laugh, they could not locally transfer me to the store directly, all they could do was to take a message and forward it onward to have someone call me back from that local store directly. That was strike 1.

We were told AT THE STORE in Arlington, TX. being the weekend before the Fourth of July weekend if there was a possibility of a price reduction of a Refrigerator that we had in mind. The Salesperson stated that we had a 14-day return/exchange policy AND a 30-day price adjustment in case there is/was a lower price AFTER the installation date that is when the clock started to tick. Come to find out we were either mistakenly informed or lied to. That Salesman that told us that information and just walked away and disappeared at that time, probably because we were not looking at a more expensive item, so we had to find another Salesman to assist us, and we had to wait until he was through with his customer, which was understandable, but the overall situation was not starting all over, Strike 2.

The Manager just called me back a few moments ago, and there is/was not a thing he could do, that was the store policy. The main line (Customer Care Rep's) stated that it is up to the Mgr. for his final decision concerning the misinformation that was given to us. I ended today's call with the Store Mgr. by ME saying the Customer comes LAST at his store. That was enough for a Strike 3, and I am out of 'their' game.

Buyer, please please please BE AWARE! Thankfully there is a vast amount of other store outlets in the DFW area next to go to that place the customer comes FIRST when they are misinformed right from the beginning of any sale. I sure wish we had the luck of those other 5-star review customers, surely it was not our turn for good Customer service back then up to now. .......So sad, hard times must be hitting...