francesca's — Local services in Arlington

I bought a pant online and wanted to return it. I went to the store at 2 pm and their hours “are” 10 am-8 pm”, however they closed the store with a paper sheet saying they’ll be back in 30 min. Making me waste 30 min of my time. I tried doing the return and the employee Skylyn (ID# 236023) said she wasn’t able to do it because I didn’t have a paper receive even though I placed the order ONLINE!!!! I’d the order # and wasn’t “enough”. I stepped outside the store, called customer service, they send me another receive and told me to go in and try to make the return again. I went inside and the employee said “her system was old and didn’t work for certain orders”, she said she was gonna “try to see if it works”. She asked me for my ID because she wanted to confirm “I WAS LEGALLY MYSELF”, then asked for my cc and made me sign the return receipt! Working as a retailer isn’t extremely difficult, if you hate your job, just quit and find something you are pleased with, otherwise you are making customers the worst experience ever just for...

I bought earrings for 13.99 (half off). I went to return it the next day because it caused me an allergic reaction. I used my debit card for the payment. I did not have my receipt. The front desk lady said it is absolutely impossible to return without a recipt and that the computer cannot search a payment with my card because "They dont have that feature". She offered to give me the lowest price for the item which is 4$, as a store credit. The earrings came as three pairs in a pack. However, the material is so cheap, two of them broke so far and I have only one pair left, and I'm allergic to it. Truly...

The previous employees were rude and unprofessional when store manager was not around . Now everyone is pleasant and helpful! Small boutique but has a selection and cute/stylish clothes as well. Usually has good promos...