Tropical Smoothie Cafe — Restaurant in Arlington

The worst customer service I have ever had in my life. I just walked out. The girl was rude from the moment she approached the counter. I didn’t even order my smoothie. I am absolutely shocked. When I walked into the store there was no one to be seen and the music was quite loud. I finally called down to the girl that was sitting at the computer. I’ve never seen an employee walk slower than her. A person on crutches could’ve walked faster. When I ordered my smoothie I went to pay with a gift card that I got from tropical smoothie. The gift card wouldn’t run on the card reader and I asked if she should try swiping it on the computer instead and she just stared at me. After a few moments she said I work here I know how this computer works. I asked why she was being so rude and she snapped at me and told me she wasn’t being rude I was being rude. I really hope someone checks the cameras because I was smiling the whole time I was in the store. I honestly can’t believe this girl works here or anywhere for that matter. She’s wearing sweatpants sandals over her socks and a black T-shirt.

And just a heads up, sending a complaint into corporate is completely useless. They send a very generic letter and a gift card and that’s it. If you go back into the store because you think they care they don’t. It will only prompt you to reach out to corporate again only to get the exact same letter and another grift card but the gift card...

This place has absolutely gone down hill.. last week or so I came in with my girlfriend and ordered my usual, theres this short Hispanic girl that always works there, she always would take our order and be extremely sweet to us! But that day I noticed she wasn’t as bubbly and sweet as she Usally is, she was clearly sad and having a hard day. When we finished ordering my girlfriend put a few dollars in the tip Jar for her and told her to take them when she wasn’t busy. Later on I see the Indian guy she was working with raising his voice at her, he got mad at her for taking her own tips out of the tip jar???? And saying she came back worse than before???? Poor girl looked like she was about to cry. Me and the other costumers in the cafe were in shocked just watching her get yelled at while she made our food. Ever since then I haven’t seen her working. I feel bad for her I hope she didn’t get fired we all have hard days and clearly this man does not understand me and my girlfriend are extremely upset about this unprofessional and rude man. We asked some other workers about him last time I went as well they also complain about him!!!! Poor staff, action needs...

Omg! I have had the worst experience in history at this location!!!! Last 3 times they are slow. This time the person put the wrong ingredients in my kiwi quencher. Some 2nd person tried to help as literally every single last person who came in after me got their orders including with food and I only got 1 smoothie. I asked for a refund at this point as I now waited 30 mins and my order was not correct when I've gotten the same thing every location for years. This guy with long hair tall person said he'll take care of me with refund then sat and argued with me then tried to refuse giving me my refund then tried to threaten to call cops after I did cuz I will not tolerate not receiving my refund when you make me wait 30 minutes and ontop of that mess up my order!!! I want a corporate number to complain about this location if said owner responds to help resolve my calamity before I do actually file a lawsuit against company. Will never go back to this location even though it's only 5 mins down the road. Horrible customer service here...