Genuine Appliance — Local services in Arnold Township

I purchased a stove, dishwasher and refrigerator with an icemaker from Genuine Appliances in Arnold on August 29, 2020. There were a few hiccups along the way, sending the wrong dishwasher and a few scratches on the refrigerator door.

However, Jesse the technician who installs the appliances returned the next day with the correct dishwasher and some paint to cover the scratches. While he was there I asked about my icemaker which they just installed the day prior. It had only made 2 icecubes in 24 hours. He looked and said the icemaker water line was probably bad and the saddle valve would need to be replaced. I explained I paid for the icemaker as well as set up and installation for all three appliances including the icemaker. He said installation only includes installing it in the freezer which is two screws. He said if you want us to fix the icemaker water line it would be an additional $70.00. I said i thought that's what set up and installation was for? Guess they must think you don't need water to make ice? Had I known i would have paid the additional fees at the time of purchase. I could of had everything done in one day instead of them coming out on three separate occasions. Jesse advised of what part I needed and it was only about $10, yet they want to charge me an additional $70 dollars plus parts on a $10 part that should have been included from the get go after spending 2K on appliances.

I called the store today to discuss, spoke with Brian. Hmmm was a real treat he was to deal with and the reason I am giving a two star review to warn other customers of these hidden fees and the arrogance of Brian at the Arnold location. I advised of the purchase of my icemaker as well as the installation cost I was given for each appliance by Brad when I purchased the appliances. Brian told me the $149.99 was only for the set up of the dishwasher which only required them to plug in and hook up the water line that was already there. I tried to explain i was told differently by the salesman I purchased the appliances from. However all arrogant Brian wanted to do was tell me about Home Depots installation prices. If I wanted to hear about Home Depot, I would have went there instead of Genuine Appliances. Beware of hidden fees prior to purchasing appliances and hope you don't have arrogant Brian as your salesman. If you do, please walk out the door and go across the street...

I ordered a new refrigerator and was told it would take a week to come in. I was given a date it would be delivered. I called the day before delivery to confirm and was told my salesman, Bryan, did not put it on the schedule for delivery. The woman I spoke to threw Bryan under the bus, twice, referring to it as "Bryan's mess up". The refrigerator gets delivered and it has a 4 inch scratch on the front. Delivery guys tell me Bryan told them to deliver a floor model. I was not supposed to get a floor model, I waited a week and was under the assumption that I was receiving a new fridge. Bryan calls me and tells me I can wait 10 more days, or he will credit my account. At this point, I have been living out of a cooler for over a week waiting for my new fridge to get here, I have no interest in waiting 10 more days. I was given a discount, but af ter researching what a scratch and dent floor model should be sold for, my discount was not enough in my opinion. I tried to contact a manager and they told me Bryan was an owner. So, if you want to do business with a shady businessman, and a group of employees who do not work as a team, and be sold used equipment when you pay full price, go with this company! I on the other hand will never do business with this company again and I will tell all my friends, family, coworkers, and neighbors to...

HORRIBLE !! GOT A DISHWASHER INSTALLED ON FRIDAY. FULL OF WATER AND DEAD ON SATURDAY! I CALLED THE STORE 8 TIMES WITH NO ANSWER . I WENT OVER AND THE GUY GOT ANNOYED WHEN I SAID I CALLED . HE TOLD ME WITHOUT ENVEN KNOWING THAT IT WAS MY ELECTRICITY ! WHEN I TOLD HIM MY LAST DISHWASHER WORKED FINE ON THAT CIRCUIT...HE HONESTLY SAID " WELL THEN WHY DID YOU BUY A NEW ONE". cause it was old!! he told me it was not the appliance nor the install. they send Mike a repair guy to look at it. he was so condensing to me that my son wanted to ask him to leave the house!! he asked me what the occupation of the person that checked the breaker switch was. When I told him "engineer" he said that was not impressive and he's been doing this for 25 years. he did not want me asking any question at all. he told me after I asked how it is connected that I was questioning his work. ummm no! I went in to ask to return the washer(which I was told I could for $100). I was told that I was rude and ignorant and they would not take it back, as it was the house not the appliance!!! my home is 10 years old and never had issues!!! I am disgusted by this local store. we have used them before without issue. DO...