Burger King — Restaurant in Arnold Township

Omgosh, where do I begin? This whole experience was a nightmare. I stood at the counter and waited patiently for my mobile order. Finally a lady who looked like she was the manager turned around and rolled her eyes at me and I said politely, I have a mobile order. She rolled her eyes again at me, grab my bag that was in the warmer and set it on the counter far away from where I was standing and I said politely I get a large soda with that she didn’t believe me so she flipped my receipt around and seen that I did have a large soda coming to me. so that was very rude of her. I grabbed my bag and made my soda while I was waiting for 2 mini cups of spicy glaze that comes on spicy chicken sandwich. I finally left the restaurant and went home, which takes 5 to 7 minutes to get home. When I got home fries and chicken fries were cold. So I put those in my air fryer for three minutes and I open my spicy chicken sandwich to look at that, to see if it was made right. I have them make it special for me.. It was a spicy chicken sandwich… where was the spicy on the sandwich? It was a regular chicken sandwich with onions and royal sauce. Which I asked for extra, yeah they refuse to do that correctly. I may be a picky ordered, i’m always kind to the staff member and I tip well if I go to a restaurant. I don’t ask for too much. So I decided to call today to speak to the Day manager, I told her the story of what happened yesterday and she said “ ma’am, I am so sorry. I believe you are describing me“.. I think she felt like a shoe, but I didn’t know speaking to her, I thought I was speaking to her, I thought I was speaking to one of her superiors, which I had ultimately wanted to do. I wanted to let them know what type of managers they have working for them. Snotty. Well the manager, I won’t say her name, apologized again and offer a free meal ticket to come in the mail. I may just give this meal ticket away. Because I don’t know if I want to visit that particular Burger King again. This one put a really bad taste in my mouth. She was rude and treated me like I was less than her. I may still speak to superior of her to let them know what happened. I will get back to you if I decide to...

I will never go back to this location again. Cashiers are confused they let your food sit in the bag by the window when they could have handed it to me. When I did finally get it my order was missing a plain bacon cheeseburger. They told me to pull forward and someone will bring it out. After waiting 10 min I went inside and asked where my food was the manager was getting burn cream for her fingers applying it next to the food warmer. She flung the burn cream on the ground and added her bandaids. The food warmer was packed with food orders. All the other employees were just staring at her and not giving people there food. One of the guys asked me what I was waiting on and asked the cook to make it. He handed him the burger and the worker asked if it was a bacon cheeseburger plain and he said oh let me add bacon. Finally got the burger. I spent 30 min waiting for food. By the time I got home 7min away my food was soggy cold and disgusting. The bacon cheeseburger I was waiting on wasn’t even a plain bacon cheeseburger. I understand places get busy during dinner time but if everyone is standing around doing nothing and a bunch of food is just sitting in a window and the workers have no idea what food is...

Original post in the summer of 2022. I have had many issues at this Burger King in the last several years. (Pre covid as well) Today was just the last straw for me. I drive a work vehicle too big for the drive-thru. When Dinningroom was closed for covid, it was tough, but most fast food would take the order over the phone and meet me at the door. This one didn't, ok that's fine. I didn't come here for a long time due to not being able to get food. But now that dinningrooms are open, I stopped by and found out they are not taking cash inside. But they will in the drive thru. But not inside, quality has not always been the stores strong suit, location is since they are the only fast food at this intersection and everyone else is not in direct route to the Interstate. But to stop taking cash inside is going to make me stop eating here for good.

Update on 5/25/23: I still have not eaten anything from this restaurant and still have no plans due to all the past issues compared to other restaurants in the area. Highly recommended the Dairy Queen or Culver's on Richardson road for burgers. I have never been...