Xist Fitness — Local services in Arnold Township

This gym is great. I come here from out of state maybe 6x a month. However, there used to be a yoga studio that was private, not packed, and cleaner than the other room that provides fitness training gear. I got this membership to maintain a protocol I need to do for daily activities due to an ongoing injury. This morning, I asked the woman at the front desk why the yoga room has been locked off lately. She gave me a reply that made total sense, and was kind and assertive with her reasoning. I told her that I didn’t like to use the other room, because people have stepped very close to my head and yoga mat while I’m stretching and doing physical therapy exercises on the floor. She completely understood, but there was nothing she could do to open the other room, which was fine. What wasn’t fine was, the worker who is assigned cleaning responsibilities, came right over to the corner of where I was stretching, and was spot cleaning the wall-mirror. The floor in this room is absolutely disgusting, so I’m unsure why he was focused on the mirror, (which he did an awful job cleaning btw) when I was directly in front of it. His spot cleaning in my immediate vicinity caused dust and debris from the neglected floor to be kicked up, causing me breathing issues. It also was simply off putting and weird that he wanted to do that so close to where I was exercising. Per my protocol, when I went in the sauna, I spoke with a fellow gym goer of the matter, in which he replied that this same individual has neglected other duties- such as wringing the mop out when cleaning the locker room floor. He said this caused an older gentleman to fall down, because there was so much water on the floor. Thankfully the older gentleman was fine, but it’s still very concerning that this individual maintains employment- while completely neglecting his responsibilities. He also told me of times where this individual has discarded people’s personal items while they’ve been in the sauna. While we were in the sauna, this individual sprayed chemicals all over the shower area floor, and on the doors, but made no effort to mop or wipe down what he sprayed. I brought the matter to the attention of the two employees at the front desk on my way out, and asked if this individual may have some form of mental disability or mental illness. They replied that during their three years of employment there, this individual has said maybe two or three words total during his employment there. They were absolute studs about the matter of this neglectful individual, and didn’t understand how or why he still works there. So, I’m assuming that he may be family of the owners, to which this review is intended to reach. The gym’s cleanliness is 0/5 stars, but the machines, other staff members, and locker facilities are great. However, if this individual isn’t assigned a different task or outright removed, I will be seeking a different gym to spend $50/month at for only attending less than 7x/ month. Please remove this individual from employment, because it’s negatively impacting this location as a whole. I understand if he has disabilities, but his said disabilities affect his actual ability to do his job. There are plenty of vocations in other industries that he might be able to perform the tasks assigned him. Thank you.

Update: I have cancelled...

I cancelled my membership here over a year ago, came back several months probably almost a year later. I was not charged for the months that I did not have a membership. Now here we are several months after signing back up. I spoke to someone on 6/12/23 about getting a charge of over 80$ for no reason. They said that I was double charged the annual fee, but they could not do anything about this, they would need a manager to fix it. I was told they would have a manager call me back the next day or so. Here we are on 6/22/23 I had to call them 10 days later because I still hadn’t received a call back. Spoke to the manager finally today, I must say this person likely should not be a manager for any business because her ability to resolve problems and see the bigger picture is non existent. I explained that it wasn’t possible for me to get charged for last year’s annual fee because I didn’t even have an account at that time. I wasn’t being billed for it because it was cancelled. I saw another review of how bad xists records are because a person was charged several months due to xist having no record of them cancelling. I believe they did cancel because I’m having the same experience now. I’m confused how I could not be billed for the account and not have an active account and then suddenly they have no record of me cancelling? Then suddenly getting 2 annual charges. I mentioned to the manager as a final chance to realize how ridiculous she was being, is it worth pissing off a customer and losing more than just my business over basically a 40$ charge, especially when they can clearly see I should not be charged for an annual fee when I was not a member at the time. She proceeded to tell me that she doesn’t care if we cancel or not. My final words to her were well you’ve really shown me how xist handles issues when they arise. So xist and any future customers of xist remember they would rather alienate a customer over $40 that they would make off of you in 3-4 month not including the fact they charge you that yearly fee anyway, rather than admit when they are wrong, solve a problem and make their $144 a year off you plus a 40$ annual fee.

Ps the annual fee is stupid anyway it comes out to an extra $3.33 per month if you divid the 40$ over 12 months. Why not just charge 15-16$ for the membership and forget the annual fee. It would literally be easier and eliminate issues like this before they would have a...

The gym itself is nice, both locations actually. But the staff is what eventually made me cancel. I initially joined when they first opened, & was given the top-tier package, but pay the middle fee level as an opening special. Somewhere along the way, my membership level was changed to the middle tier to match what I was paying. Then I was told by the Concord manager that I NEVER had that setup unless I was an officer, firefighter, etc. And since I wasn't using the top-tier benefits, what was I complaining about? Was told that I was remembering things wrong, & by explaining my POV, I was just asking to get dropped to the lowest level tier membership, or to be cancelled entirely. As if staying at the middle tier (& paying for it) wasn't an option. I declined both offered options, and kept the middle tier. One day I went in to tan using the stand up bed (as I had been avoiding due to it being broken), and noticed the buttons were finally fixed. Previously, one had to wait for the 5 min tier to end so the bed would turn on by itself instead of being to activate it when one was ready to get started. No one had mentioned the bed was fixed, & when I asked the front desk about it, apparently it had been fixed for months. As if I should have just "known" that. Good to know. So when I decided to cancel, the payment had just pulled from my account a few days prior, but was told (after cancellation was completed) that I wouldn't be allowed to come back in to finish using the rest of the membership regardless of when the last payment came out. When I asked about it, 2 front desk attendants agreed that I'd no longer be able to enter the facilities. But when I checked my email for the cancellation notice, it clearly states: "I hereby give my written notice as of the above date to Xist Fitness to terminate my monthly auto debit. I understand that I retain the right to use my membership until the date of expiration arrives. I will retain a copy of this form for my records, as it serves as my proof of the cancellation." Why wouldn't I be able to finish out what I've already paid...