Chrome Hearts — Local services in Aspen

Unpleasant Experience with Rude Employees

I recently visited Chrome Hearts to exchange a sweatshirt for a smaller size, and unfortunately, my experience was far from satisfactory. Upon arrival, I was met with rude employees who seemed uninterested in assisting me. Despite having my receipt and the sweatshirt brand new, tried it on home was to big and put it back in the bag, I was informed that I couldn’t exchange it because it had a couple of hairs on it.

I understand that stores have return policies, but the employees’ dismissive attitude and refusal to accommodate a simple exchange were unacceptable. The lack of basic customer service and courtesy left a lasting negative impression. I won’t be shopping at Chrome Hearts again ( sales people in the store and manager ruin the brand with their attitude) as if they can afford it!! wouldn’t recommend...

Came with my family to get some Aspen exclusive items but was surprised with beautiful stock. We dressed REALLY average so first impression service wasn’t perfect. But whenever I had a question or concern, the staff would help no-questions-asked. Came in the next day and got recognized so service was awesome again! They have LOTS of silver 7/28 What I got: Triple Cross Pendant - SML Aspen Short-Sleeve Tee Aspen Trucker Polishing Cloth(perfect gifts for the price) — 2 Free...

Staff was incredibly rude and pretentious throughout the whole experience, even after purchasing a product. I believe they thought I couldn't afford anything in the store despite making a shopping appointment. Looking at previous Google reviews, it looks like the store has been in a downwards trend since the last 6 months or so- definitely be aware of that before going in. Overall not the experience I was hoping for to commemorate an important...