Delton Hayes Jewelers — Local services in Atascocita

Okay, so I know the few thousands I have dropped at Dalton Hayes didn't keep them in business and the few thousands I won't spend there now won't close them down - I was a very minor drop in their bucket. However, they were wonderful about working with me in jewelry design. The last thing I did there, less than 2 years ago, was design a ring with a center diamond and 6 fairly large baguettes. Today I noticed one of the baguettes was broken in half. The ring is not a delicate design, in fact, it is quite chunky. I took the ring back thinking there must have been a flaw in the diamond or a flaw in the way it was set to have a diamond break in half when all their corners were protected and undamaged and the hardest hit it had ever received was an occasional bang on a pan while doing dishes. Shouldn't a diamond last longer than two years with normal wear and tear? I truly was surprised when their best offer was to give me an insurance brochure and suggest I take out jewelry insurance in the future. In googling "low end" stores and diamond places I saw most came with a warrantees- if it were their diamond and they did the setting, they would replace the diamond if ever there was a problem - but not so Dalton Hayes. Sometimes "high end" is in price only not in...

Had my watch serviced at this location after some time passed when I decided to wear the watch I noticed the glass had been damaged. I reached out to the store in hope to find a resolution after several email exchanges about the possibilities as to how the watch was damaged I was asked to bring the watch in. During the visit I pointed out the damaged watch to be then told that the damage wasn't caused by them. I believe customers service should extend passed words so it became very disappointing how I was repeatedly told the tech couldn't have damaged the watch as if accidents don't happen. It's one thing if the person who actually worked on the watch confirmed they didn't damage it but for someone to confirm that certainty is not possible. I would love to be offered a resolution and experience true customer service and update my experience so I will...

Similarly as others have said, extremely condescending staff. I’m sure if you’re looking for something simple this is the place for you! Simple purchases seem to have decent reviews. Something complex is definitely out of their scope. Went in to verify if a few antique rings were gold in order to make it into a custom piece. Right away the front area lady said none of it is, she was adamant it was only plated. We still continued the process and asked for it to be formally tested. Surprise surprise turns out it was gold. Finally got our materials back after they’d dodge our calls. We had to show up unannounced and decided not to continue the process here. If you get a bad feeling of a place turn around. You can feel the unfriendliness the minute you step in. Extremely terrible customer service. If anyone would like evidence or more info feel free...