Dollar General — Local services in Atchison

Worst customer service experience ever! While checking out, I tried to put in my phone number so I could get my discounts and coupons. However, before I could, our cashier Jewel cleared the screen. When I asked her if she could go back so I could put in my rewards number (which I have been able to do before) she asked me why I was being difficult?!?! I said I was not being difficult, but I just wanted my discounts because I am a broke college student. She then said that she was new and did not know how to do that so I asked her if she could get someone who could. However, she said her manager was outside and that she did not feel like going to get her. As someone who has worked as a customer service associate, I was appalled by this experience and will not...

The store was dirty. Very poor lighting. Other than the check out girl, I didn't see any other employees. The check out lady was very nice..They had a squeeze toy pig at the check out counter that a person was supposed to squeeze for help, it was filthy, we are still in a pandemic so that was not acceptable. Atchison needs to overhaul their store, or better yet tear the old one down and build a new one. I've seen nice and clean DG elsewhere and I would definitely shop there a whole lot more if that were the case. It still needs to be in the same location because a lot of people rely on that store. That place is an accident ready to happen. I wish I would of...

The ONLY reason this is getting a 3 is because of the kindness of the employees. Management and ownership should be embarrassed. This is how brands get damaged permanently through poor representation and seemingly a lacking any ambition to improve their imagine. If I were in charge for a day, I’d ask the owners, managers and DG brand to pack up and leave. I’m certain that once they are gone, Family Dollar or someone would gladly take their place and even build a new store. Even without Covid I’d wear a mask shopping in this store. Again, love the employees though...very kind...