Glass Inc. — Local services in Atlanta

I called this company on a Saturday to replace a broken car window. The service was fast and the repairman was very nice, but the price was not the same as quoted to me on the phone. I called and spoke with Larry and he realized that they had made a mistake with the final numbers and offered to credit back my card and run the card again for the “quoted” amount and I thought great! Come Monday morning, I realize that there is about $700 missing from my bill pay account. I call the bank and learned that this company had ran my credit card about 6 different times. I called the company and after speaking with two different people, I got to the person who had authorization to correct the error. Meanwhile, my automatic bills were all clearing and hence, I was being charged courtesy pay fees from my bank. Tuesday morning, the problem wasn't fixed and the reason was, "oh, the fax wouldn't go through yesterday and when I called your office, you were out". I have voice mail and a receptionist who is somewhat intelligent and could have taken a message. The problem was corrected about 3 hours later but I still wanted to speak with someone about the courtesy fees, so I left a message for that person. I called today to ask why no one has called me back to discuss the courtesy pay fees and I get to speak with Michael ( who I was told was the person I needed to speak with), he was "offended" that I assumed he didn't work diligently on correcting the issue with my bank. So I guess I made his tummy hurt. After him talking over me and giving me a synopsis on how hard he worked on correcting a problem THAT WAS NOT MY FAULT, I just asked him to have the owner call me back. By the way, my only question was," why has my call not returned?"

So, I should be grateful that he cut off my leg but gave me a peg leg so I can...

Despite seeing poor reviews I thought I would give this place a shot since it was close to my apartment. I needed a new window after someone broke into my car and smashed the window.

After pretending to check if they had the window in stock and one or two dramatic phone calls (who knows if they were even on the phone), they said they would have to special order the window for $150 and the labor would cost a whopping $280 (I kid you not) for a grand total of $430!

As I immediate started walking out the guy realized I'm not as stupid as he thought and started mumbling about "how much I'm willing to pay" as if I was in some Persian rug market or something, I walked out in disgust.

I don't know a lot about cars but when someone quotes you that much for labor for a window repair they are obviously trying to rip you off. The labor to install a window is never more than an hour, usually a lot less.

Obviously they were trying to rip me off. They weren't rude by any means but I can't give more then one star to a dishonest place.

In the end I ended up calling one of those places that they come to you to fix the window and they charged me $150 total (which is what you should pay to have a window repair).

Case in point if a place has multiple bad reviews theres probably a reason.

And another thing, all these cheesy 5 star reviews such as Joshua Fischer and Kevin B are obviously fake reviews. "The customer service was superior, the finished work was perfect" nobody actually...

This company is local to me and has repaired or replaced glass for me for decades as needed. Today, I had an appointment to install some solar film on my windows, but Oscar and Luis came out to install it, but were very honest about telling me that it likely would not look as good as I expect and deserve, given that the glass is old. They checked with the company to get a good price to replace all the glass in that room, and the company was also concerned about the end result and provided a good price to do a turnkey solution that would not have potential issues. This was not bait and switch at all- I saw a section that they did install of the film, and indeed it did not look like it was made that way. I tend to listen to the workers actually doing the install, as they know the most about their products and expectations. I'm giving them 5 stars based on the overall experience and their honesty in suggesting I look at other options for my intense sun problem that would be much better for me in the long run. That kind of honesty is rare these days, and while I am disappointed that this solution isn't the right one for me, I at least know that I won't be wasting my money on It to find out. That's why I deal with Glass Inc.- their honesty when providing solutions...