Taipei Economic & Cultural Office — Local services in Atlanta

To Mr. Chou and Ms. Chen,

I agreed with Jon De Leon about the difficulty he was having to get hold of someone in the office.

I had to call, email, a few times to get hold of someone. I think the office is under staff.

After trying to contact them a few times, I finally decided to email them. I received a call back after about 1 week.

I spoke with Ms. Chen and she told me all the requirements and documents I needed to convert my Taiwanese driver license to Georgia DL.

She was very nice and patient on the phone. She made sure I understood all requirements before hanging up.

I sent all required docs to the office and within 4 to 5 business I received a reply in my mailbox. With the certified letter I received from the office, I was able to get my Georgia DL without needing to do the road test and knowledge exams. I only had to do the vision exam, which took less than 1 minute.

The process was seamless and surprisingly easy. Thank you for your service Ms. Chen...

This office has the worst customer service I have seen with TECO. I have called many times and nobody answers the phone. I have left many messages with my name and the purpose of call and my number. Still nobody calls. My wife is from Taiwanese is a citizen of USA and just want to have a certify of her Taiwanese Lic so she can get a license in another state that falls under this office. Who is in charged of this office show be fired. Now we had to file a complaint at the main office in Taipei due to the incompetence of the...

AN APPOINTMENT IS REQUIRED FOR THIS OFFICE! Visitors will need to be cleared by the building's security in the lobby before being given access to the elevators. The staff is helpful and courteous. There were three people who helped me. Unfortunately, I only remember the name of one - Joan Chen. They resolved my problem and...