Intown Bicycles — Local services in Atlanta

TLDR: Been to Intown twice for a rear tire replacement and then for a bike tune-up. After both visits, the brakes were rubbing against the wheel (without pulling the brake handle) so I had to personally readjust them. I don't perform bike maintenance myself because I want to make sure everything is done correctly. I know they did a poor job with my brakes because the issues were obvious, but I am still not confident enough in my abilities to know that everything else was done correctly. I will be taking my bike somewhere else soon to make sure it is at least safe to ride.

In two separate visits, I had my rear tire replaced (flat from a puncture) and paid for the tune-up package (includes adjusting the gears, brakes, and bearings; truing the wheels; checking all the nuts and bolts; external lube; and a wipe down). After I had my tire replaced, I had to personally readjust the rear brakes because they were sticking against the wheel (brakes rubbing wheel without pulling brake handle). This was irritating and inconvenient but not worth driving back to the shop.

As for the tune-up package, my experience was bad enough where I will likely not be returning to Intown for any future products or services. I dropped my bike off on a Friday and came back in to pick it up 10 days later on a Monday. I was out of town for those 10 days, so the extended time was due to my inability to pick it up sooner. However, when I arrived on Monday to pick up my bike, they informed me that not only had my bike not been serviced yet but also they didn't have it in their computer system because it had malfunctioned recently. They informed me that they would start the tune-up immediately and it should be done by the end of the day. While I understand that computer issues are unavoidable and mistakes happen, I ride my bike to work every day because I cannot afford a parking pass at my place of employment, so this was incredibly inconvenient for me.

To Intown Bicycles credit, they finished the service on my bike in 3 hours. Unfortunately, upon inspecting my bike when I returned back home, I found that the brakes on both wheels were not even remotely centered (i.e. one brake pad hits the wheel much sooner than the other one) and one of the front brake pads were rubbing the wheel (without pulling brake handle). One silver lining is that I can confirm they thoroughly lubricate everything because they did a poor job wiping away excess in several places (mostly near the brakes).

I acknowledge that no place is perfect; however, if I am paying money to have someone else maintenance my bike, it is to ensure that everything is done correctly. Both times I paid for a service at Intown Bicycles, they did a bad job specifically with my brakes. I will not...

I would like to start off by saying, it seems like FOREVER since I started looking into purchasing a second ebike. The first one I have is great, it's a foldable and does everything you would expect for it to - BUT...I needed something a litle bigger to try and get some proper exercise (and a LOT of this weight off 😳) and so I started researching.

After what seemed like MONTHS I finally decided to get a Euphree Stellar Falcon and upon settling on that option, I went to their website to get the most information I could, including untold amounts of YouTube videos and reviews. What the website ALSO gave me was the recommendation to go to local shops that supported them and take a test drive.

Great recommendation because that's how I found Intown Bicycles. Your customer service and knowledge was outstanding it's been quite a while since I've actually been into a local bike shop, you know these days most things are done online (kind of a sad truth) I already knew I wanted the bike but just to be sure, I thought I'd go in and LITERALLY kick the tires. Seeing the bike in person did surprise me, as I did not expect for it to be as meaty as it was but it rides as good as I'd hoped and I would not have known that if I had not come into a local shop to find out.

The shop owner Keith (a happy coincidence and possible selling point having my same name👊🏽💪🏽) was outstanding and very helpful every step of the way - even giving recommendations and information on other comparable bikes that I had not thought about but was good information to have. I put my order in in less than 20 minutes after arriving. It didn't hurt that he had already garnered a nice collection of positive reviews when I looked them up so I'm glad I'm able to add to that as a satisfied customer.

I look forward to our continued cycling relationship and in recommending his business two others and continuing to support it myself. I love shops like this and hope to come across more like this one, they have set a pretty good bar, is good to see that great customer service provision is not a dead art....

I ended up going to Intown Bicycles just because it was closest. I had intended on checking out a couple of other bike shops but honestly from the moment I got there I was impressed with everything about the place. Mike was a person I met with at the beginning. He spent about an hour with me going over different bikes and sharing all of his experience and advice to help me pick out the right bike. What I enjoyed is that I could tell he was interested more so in me getting me on the right bike versus trying to upsell to the most expensive bikes. I went back a couple times just to make sure that I was sure of which bike I wanted to get and each person I walked to was very helpful. Even after the purchase when they assembled the bike and got it all ready to go, the service guy (Craig) spent another 30 minutes with me making sure I was comfortable with everything before I left. Excellent customer service all the way around. And as far as pricing, I looked all over online to compare prices online at other locations with Intown prices. Intown was right in line with everyone else in the pricing. Even a few dollars less than many places. And what's great is the free tune up for 6 months. I can only speak about my experience at this particular shop but I would highly recommend anyone looking...