iRepairIT Buckhead — Local services in Atlanta

I went to the Buckhead store to replace a lightning port on my 5s. Got there at opening. Tech says no problem it'll be done in 30 minutes. I return 30 minutes later and the phone was not finished because the tech was overwhelmed with customers being the only person on duty. When it is finally done he gives me the Yelp check in discount ($10) and sends me on my way. I return home and while the phone doesn't discharge while plugged into the charge it also does not charge the battery. I give the phone time to try and charge, no dice. I restart it, no dice. I return to the store to have them take a look at it. The warranty out the part and replace it. I get the phone back it charges correctly. I return home and realize the touch ID isn't working which worked until the 2nd repair. I once again try all the obvious things to fix it myself, no dice. So, I once again go back to the store. The tech disassembles the phone in front of me while the phone is still on. After disconnecting and reconnecting the Home button cable multiple time Touch ID still fails. At the start of this he saw me input my passcode and proceeds to memorize it and use it to unlock my phone, all without asking me if that was fine. I request that the tech phone a manager. He talks with the manager and disappears into the back with my phone. 10 minutes later he emerges with my phone now working correctly. He tells me it is a grounding issue this the connector. The tech reassembles my now working phone. Because of the inconvenience I request some or all of my money back. The two techs refuse and offer a free screen protector and a case. After spending the better part of a day dealing with a phone that should have been fixed in an hour, a free case and screen protector is a bit insulting. I took a case and screen protector for my iPad Mini 2 since it is better than leaving empty handed since that was the alternative. To the techs credit they were over all very polite and patient. The cost of iPhone repairs seemed uniform across all the repair stores I researched. My advice is to find the store closest to you and make sure that everything on your phone works before you leave the parking lot. I should mention that while waiting during my third visit a customer came in withe a malfunctioning iPad screen that he had replaced at that location a month earlier. Edit: Shazad just gave me a call to apologize. I appreciate his customer service skills. My original review was 2 stars but I am upping it to 3 because of his superior customer service.

UPDATE 4/21: My phone refused to charge last night. When I plugged in a charging cable it would give me "This Accessory is not approved..." and refused to charge. I left it on the charger but the phone was dead by the morning. I attempted to call the store after they opened and twice was forwarded to a cell phone voice mail that was full. So after work I arrived at 5:45. On my way to the store I plugged it into my car charger and surprisingly it began charging. Despite it now working I wanted it to be replaced to be safe. There was inly one tech working and 2 people in front of me. As such, My phone was not taken to the back till 6:55. The tech finished and I was out by 7:30. While I am unhappy that I waited over 1.5 hours, it was fixed. Sidenote: It appeared that the tech could not find my record in the computer, so I suggest you save your receipts to be safe if you get a...

Partially Effective Apple Watch repair, but sloppy and with poor customer service. Will not be returning.

SLOPPY: Notified that repair was done about 2 hours after drop-off. Pretty quick, which seemed good at the time. At pick-up, Jacob tries to demonstrate all buttons and touchscreen are working, but the touchscreen is completely non-responsive. He tells me he will need another hour to fix that. He had overlooked some step in the process or not connected something effectively. He'd also not checked that the touchscreen worked after repair until I was standing in front of him. Sloppy...

CUST. SERVICE: Because I would not be able to get back to the shop for at least a week, I had little choice but to wait around another hour. After wasting an hour, I return to get the watch and am greeted by another employee who goes into the back and does not return to let me know the status of my watch. I sit there for several minutes wondering what's happening. As I call out "Excuse me" to get someone's attention, Jacob wanders out saying my watch is ready.

It works, but there is zero recognition of the inconvenience he's caused me. I'm asked to pay full price. When I asked if there was something that could be offered to make up for the hour-long interruption to my day, Jacob looked at me confused that any inconvenience had taken place AND that anything should be done about it. I explained my lost hour, and he pointed out to me that no one made me come pick up when I did. Disrespectful...

After being pressed, he offered $10 off the $80 charge, which I felt was insufficient. Apparently, Jacob is at the highest level of customer support at iRepairit-Buckhead, but his hands are tied by an undisclosable higher power from going beyond minimal customer retention strategies, which he was harangued into in the first place. Lame and insulting...

REPAIR: My watch works. The battery seems to function normally and the face is no longer coming off the body of the watch. But force touch no longer functions and I cannot adjust brightness any more.

CONCLUSION: Because the clearly did not value my time and my business, and also tripped over seemingly routine and simple repair/customer service procedures, I will not return...

It's good to see a reputiable cell phone repair store here in Atlanta! I live in Sandy Springs about 8-10 minutes away from this location and I have to admit, it was super easy to find. They are located in a shopping center off Pharr Road in Buckhead between Peachtree and Piedmont Road.

When my cell phone first broke my iPhone was just cracked across the glass which was okay with me since the crack was very small. Then as I was gettin out of the car is dropped my phone again! This time it was bad. My cell phone fell directly on a rock and damaged the display. I couldn't see anything at all at this point. I thought I was going to have to buy a new phone. :(

I brought my broken iPhone over to IRepairIT in Atlanta and asked if my cell phone could be fixed with all the damaged I caused. The technician, don't really remember his name, said it could be fixed in 30 minutes! I was blown away, everyone else I had called quoted me an average of 2-3 hours for a cell phone repair service. I agreed and left my phone with the guy. I went to eat at Joy Cafe next door and when I came back in 40 minutes the phone was looking better than it did even before broke my iPhone. I also had an on going charging problem with my charging port which was also fixed within that 30 minutes as well! It was a minor problem but they noticed it and helped me out!!!

This time I was going to protect my phone, I also bought a tempered glass and a protective case, which was priced much cheaper than the big chain stores. As much as I want to give them more business, I will be super careful and instead I will send friends that need their cell phone...