My friend and I had mixed feelings about this Suana. We did the week pass for $49.99 per person to see if we wanted to commit to a full month membership, I will break it down day by day that I/we went. First Day: We did a sauna session together and both had to register for the week membership, no big deal. We were told over the phone when you get there just say you would like to share the suana session with someone. When we got to the studio, the response was a bit different, with the staff member checking us in and making it come across that it was a litte unusual for people to share a suana session. We chalked it up to be a miscommunication between staff members. Our session together was pretty intense since we came straight from a spinning class and we didn't get too much working out done in the sauna during this this session. Both of us were wiped out and wanted to nap afterwards. Second Day: We came to the studio for another shared suana and we got the same response of unhappiness/awkwardness that we were sharing a suana session even though they said they allow it. The suana session itself went better this time since we understood how the light setting worked and weren't worn out going into it. We walked away wiped out, but more hungry than sleepy. Third Day: I went alone and this time the staff seemed a lot more friendly, maybe since it was a Monday and I was alone. I got some good working out in and really enjoyed my experience. I walked away tired but able to go on with my day as normal. Fourth/Final Day: We came together again and the staff this day were more friendly about us sharing a suana session. We got some pretty good working out done and really enjoy our experience this time. The Only issue we had was the lights went out in our suana room while we drying off. We got a bit tired but not enough to skip a spin class afterwards.
Overall, I walked away not wanting to do the suana studio again based on mixed feeling on the days I went. The month membership deal is $149.99 per person for unlimited session but that's the most cost efficient one and you really would need to go at least 15-20 per month for it make sense. The staff really needs to work on being more friendly to customers because that was the largest factor of why we decided not to go for the monthly membership-- the day I went by myself was great and the days with my friend, it didn't feel so friendly from the people working there. Also, if it's such an issue for two or more people to share a suana session when each person pays why just not allow it. Additionally, if the studio wants to continue allowing shared sessions, there should be a way to book it on their app instead of having to call/doing it in person. The cancellation policy is also kind of an issue in my book, since you are paying for a membership and run the risk of getting charged a fee if you can't make it to a session. It would also help a lot if there was a clear description of the size/shape the sauna rooms are since they vary in shape and size which is a large factor of what type of work out you could get in.
PS. This sauna studio seems to be the only one in the Buckhead/Atlanta area which isn't the best thing since they don't have any neighboring competition, so it makes you have to go out the area or go here. The pricing is kind of high for people on a more strict budget, and the sessions are a bit limited on the weekends, so for busy people, it might not work. The sessions also can feel a bit short, by the time to step in the sauna to when you need to step...
   Read moreBring your own towel, because they don't have any if you go there for the latter appointments of the night!
This is not the first time there's been a problem with towels, so it's time for me to write a review.
After showing tonight, to my surprise there were NO TOWELS IN THE ROOM... ZERO! This is NOT GOOD! Thank goodness I had a small hand towel with me and the floor mat from the Sauna room. I also looked in the other shower area, and no towels there either. Folks, it's 30 minutes before closing and both of the 2 rooms with showers are completely out of towels and missing the deodorant that's normally there as well. Hummm... were they closing early without sharing that information with me?!
FYI... like most clients there, I shower after each visit, due to the vast amount of sweating that happens in the 160° sauna.
My appointment was at 7:30 PM, I was early. They recommended 40 minutes in the sauna, plus they give an addition 15 minutes for dressing, breaks and such. They close at 9 PM. There was more than enough time for me to get showered and out before 8:45 PM
Upon leaving I inquired at the front desk and was told by the gentleman that "the towels were taken up for the morning appointments". Wow!
I know what your thinking and yes...they do have a washing machine and dryer on site. So why are they short on towels each time I visit? I go random nights, not the same each week.
Note to all others. Go in the daytime. Apparently you don't count for much if your visiting in the evenings.
Super...
   Read moreWell the serenity of this place didnât last long. They should probably consider a new manager at this location. All the other staff here was terrific during my 5 day lasting unlimited membership. However the manager, Bradley, rudely accosted me about my time duration in the sauna studio on Thursday, March 14th. I arrived at opening at 7am and I left at 8:15. It is currently 8:22am as I am sitting here in my vehicle writing this review.
Completely absurd to be approached this way. Also note, I had the sauna room booked 7:30am to 8:20am. I arrived early at 7am opening. Nonetheless, I canceled my membership and demanded full refund. Will be checking out the competition down the street.
It is what it is. Also this place is pretty filthy and can use a good scrub down.
UPDATE*
If you choose to falsely accuse and spread lies about my review, be prepared to face legal consequences for defamation. I want to clarify that I did not spend more than an hour in your unclean sauna. During my 75-minute visit to your establishment on March 14th from 7am to 8:15am, I took two showers. The first shower was to cleanse the sweat and dirt off my body after just 5 minutes of sweating in the filthy sauna. The second shower occurred after my workout, when I spent 10 minutes in the bathroom shaving my...
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