Residence Inn by Marriott Atlanta Midtown/Georgia Tech — Hotel in Atlanta

I stayed at this facility on Saturday , June 8th. While There, a colleague who resides locally came to visit . We decided to go out and asked the person at the front desk if we could leave her car there. She (didn’t catch her name ) responded that we could leave the car and directed us where to leave it. When we returned later that evening her car had received a boot. We explained to the night staff that we had received permission to park the car. However he (Eric ) refused to listen and in fact became belligerent to what we were trying to explain.

He was rude, escalated the situation and showed a complete lack of care for customers. Instead of escalating even further, I had no choice to pay the fee and talk with the manager the next morning . Unfortunately the manager was out of the office Both Sunday and Monday and has yet to contact me or return the various messages I’ve left via Marriott customer care team.

Very poor treatment of return guest (and Titanium member )

UPDATE: Again , instead of contacting your customer directly after more than a week, you choose to troll me on the internet. How about investing some time to actual practice customer service? This could have been easily avoiding by contacting the customer to try to make it right.

My colleague was not provided with ANY of this information at the time. She was simply told she could park there( Ask your Front Desk and your housekeeping supervisor- both of them validated this fact). Further she did not stay over night - as I mentioned then and above, she lives in the area so there was no need. There was no attempt to reach me nor did we receive ANY violation notices (since we were out at dinner as I mentioned to Eric multiple times that evening). It is quite interesting you can respond via FB within 14 hours, but failed to return multiple emails and calls left more...

While the exterior of the building and the location are great, the interior could use some upgrades. I noticed in my shower that there was mold around the window and on the ceiling. Other than that, the room was nice.

The worst part about this experience was the person who was working the valet on Saturday morning. I noticed he was completely passed out in the lobby on a chair, and the area was blocked off to visitors so I could not ask him to retrieve my car. There was only one person working the front desk, and he was helping another guest out. Eventually the manager noticed the valet was passed out and tried to wake him up. The manager yelled the guy's name over and over again, and this man would not wake up. The manager kept having to get closer to the valet and repeating his name, but nothing seemed to work. I honestly thought the man might be dead. After shaking and yelling his name, the valet finally woke up with a start. The valet didn't seem to know where he was or what he was doing there. The manager ended up having to get the key and hand it to the valet. At this point, there was no way I wanted this man to drive my car. It was very obvious he was extremely intoxicated or nearly overdosed on some type of drug. He eventually took my key and asked what kind of car I had. I told him a Rav4, and he asked "why did you park it with us?" He then told me he didn't know where the car was, and he had never been in this building before and wouldn't know how to find the car. I finally coerced him to give me the key, and I would find it. I truly hope this man does not work as a valet anymore because I would not trust him to drive any vehicle. I ended up finding street and public parking the rest of my stay to avoid having to...

My stay here was for 3 nights, arriving Tuesday and leaving Friday. I arrived late Tuesday night and was checked-in swiftly, to find what is the smallest Residence Inn studio room I have ever seen. I frequent Residence Inns nationwide, and this studio room was smaller than any Residence Inn properties I've stayed at even in New York City. I thought the rooms always included a sitting area; this one barely had space for a queen size bed and no sitting area.

The real problem was with the HVAC system in the hotel - there is only one speed for the A/C (extremely high, and extremely loud) which, in my room, came along with a very noisy ventilation system that raddled all night. I asked Tuesday night, Wednesday and again Wednesday night if I could relocate rooms. It wasn't until Thursday night (my last night) that I was able to move rooms. On Wednesday, I think my request 'got lost' and instead I was assured maintenance fixed the noisy, raddling A/C, but that was not the case! I would have expected better treatment/priority as a Marriott Golds member. Sure, the hotel was at maximum occupancy Tuesday and Wednesday nights, but I was dissatisfied that I had to stay (and pay for) a room that did not suit my needs.

Overall the hotel is well kept and does feel more like a modern extended stay apartment, than a true hotel. But the older building also has its drawbacks, such as the loud, difficult to regulate HVAC unit. Above all, I wish that either maintenance or the front desk/room inventory staff could have accommodated my needs more promptly. It shouldn't take 48 hours after check-in to finally get to a room that is quiet and comfortable and in line with Residence Inn's standards. Given all these hiccups I cannot recommend the...