Winnie Couture Bridal — Local services in Atlanta

Krystal was amazing! I texted her inspo pictures of what I wanted and she was ready upon my arrival. Super friendly and lots of options to choose from!

Edit: January 8,2025

I visited Winnie Couture in April 2024 to find my wedding dress. My initial experience with Krystal was wonderful. She was attentive and guided me through trying on three dresses, ultimately helping me decide on the Gianna. After selecting the dress, Krystal took my measurements and informed me it would take approximately nine months to arrive. I paid half of the total that day and even left a positive Google review based on the great experience.

Fast forward to January 8, 2025, I went to pick up my dress, though I initially expected it to be ready in February. I was greeted by Savannah, who assisted me in the fitting room. Upon trying on the dress, it was immediately clear that it was uncomfortably tight—far more so than the showroom sample I had tried on in April. It was so snug that my mom had to assist Savannah in getting the dress on me. While the dress itself is beautiful, I felt constrained walking in it, and when I attempted to sit down, I couldn’t do so without fearing I would damage the back.

After removing the dress, I expressed my concern to Savannah, who acknowledged the tightness. She re-measured me and confirmed that my measurements matched those taken in April. However, she also admitted that, given my proportions, I should have been recommended a slightly larger size. This was especially frustrating because I trusted the expertise of the staff during the initial fitting.

During one of Savannah’s conversations with the manager, she came over to review the measurements she had just taken. However, when my mom asked the manager how the dress I originally tried on could fit looser than the size 12, she started to apologize and walked away again. It was as if they did not want her talking in our presence. This was completely unprofessional and avoided addressing a valid concern.

When I asked Savannah when a manager would be available, she informed me that this location does not currently have management as they are “going through a tough spot” and are being managed by a Boston location. The lack of leadership and clear direction was glaringly obvious throughout this entire experience. As someone in a leadership role myself, I know that a manager should be eager to hear and address customer concerns. Regardless of whether I paid $2 or $5,000 for my dress, I deserve to be treated with respect and not have my concerns dismissed or treated as if they are unimportant.

Additionally, during my initial appointment, I was told that the veil I selected would come with my dress. When I mentioned this to Savannah and showed her my notes, she informed me that because it was not written down, it would cost an additional $500 to order the veil. This was yet another frustrating oversight that contributed to my disappointment.

It is also worth noting that while Savannah was kind, she was not equipped to handle this situation. After stepping away to speak with Chris, the manager from Boston, she returned visibly upset, crying, and unable to communicate effectively. While I did not yell or act inappropriately, it seemed she had a tough conversation with the manager, which left her shaken. While I empathize with her, customer service roles require the ability to manage feedback professionally and with composure.

This experience has been deeply disappointing. I expected better customer service, professionalism, and accountability from a bridal boutique of this caliber, especially given the significance of a wedding dress. I saw similar concerns raised in other reviews, and I would highly recommend taking those into consideration before making a purchase here.

Now, I am left waiting to hear back from someone in the hopes that they will resolve this situation or proceeding with costly alterations to get the dress “fixed.” This is not what I expected or deserved after trusting Winnie Couture with such an important part...

HOW DISAPPOINTING… This rating initially was 5-STARS because my experience with Chandler was great! She was accommodating & patient. However, my stance has changed SEVERELY. I had WC make my dress & after several months of no updates & misinformation, I was finally told my dress was ready… strap in

When I arrived, I was told that Chandler was no longer working there. I was greeted by Krystal who helped me into my dress then immediately went to the back room. She stayed back there the entire time & never once came out to assist me. The dress is WAY TOO BIG. The bust area is literally drooping & doesn’t support me whatsoever. The back is completely sheer. The dress is WAY TOO LONG (I’m 5'1") & has a train which I didn’t ask for. My original stylist was well aware of how tall I am & that I was planning to lose weight before the wedding. One would think to suggest it be hemmed or ordered at a smaller size?

While Krystal is in the back, my maid of honor is trying to reassure me that everything is fixable. I’m trying to be happy, yet as I’m looking as the supposedly custom-made dress, I’m realizing so many problems. Why should a dress that I paid over $3,500 for be this ill-fitting RIGHT AFTER I received it? I knew I needed to pay the remaining balance for the dress, so we went to the register, & I paid in full. Once I had more time to think about it—and my anxiety wasn’t running as high—I realized that I needed to discuss the issues with my dress. I called the store and was told the only thing to do was to take it to the alterations shop.

After an alteration assessment, I got an invoice of $720 with WC offering to remove the cost of the hemming… HOWEVER, the next time I came it, I was told they were no longer covering the hemming (for no apparent reason), raising the total to $1,800. It should’ve fit correctly in the first place. “COUTURE” is literally in the name, yet I was told it was ordered in standard sizing, not custom. Ok.

I tried to reach out MULTIPLE TIMES with no response. I sent emails, texts, and made several phone calls over a period of MONTHS. After finally reaching Krystal, she immediately said there was nothing she could do and cut me off several times throughout the phone call. I was nothing but polite and patient and she was borderline hostile from the beginning.

I called 3 wks later and spoke with a different stylist who told me Krystal was the only person able to rectify. They said she would give me a call back that same day—so my fiancé and I canceled meetings for the day. I never got a call back. I called AGAIN over 10 days later and was told to call back in a couple days. I called 3 TIMES in the morning and afternoon (and left messages) with no answer whatsoever. 3 days later, I finally got an email response from Winnie Couture who again told me there’s nothing she can do and dismissed my concerns down to a “misunderstanding” with my stylist. So, they refuse to actually verbally discuss anything with me, they don’t offer to find a resolution, and didn’t so much as return my call. This is bad customer service regardless of the dress issues.

I’m paying for this completely on my own and it was my main splurge for my wedding. I’m wearing this dress ONCE on the most important day of my life. Now I’m forced to pay over $700 in alterations—which will most certainly cost even more closer to the wedding. I’m stuck between paying thousands or being without a wedding gown. Interesting that she’s unable to answer phone calls while helping other brides yet when I was that bride, she spent the whole time in the back room.

I’d hate for any other brides in the future to go through what I’ve gone through during such a stressful time. You’d think a celebrated company would want to not only treat their customers right but to make sure they’re satisfied with their experience. I can’t speak for any other Winnie Couture locations, but my experience at this one with Krystal was an...

I had the pleasure of going to Winnie Couture after attending appointments at 3 other bridal boutiques in Atlanta (The White Magnolia, Kelly's Closet, and Anne Barge Bridal Atelier), all of which had similar price points. My experiences at the other 3 boutiques were largely similar: a consultant told me to pick out the dresses I liked from the various racks available and then I (alone) tried each one on, they clipped it to fit me, and I reviewed it in the mirror with my friend, all within a strict 90 minute timeframe. Very little feedback was provided by the bridal consultant, and across the board I was not permitted to try on each dress with a veil (this was left for the last dress only) or my heels, even if I asked. I was rushing to beat the clock each time.

Winnie Couture was the antithesis to the common bridal dress shopping experience I detailed above. I was called prior to the appointment and asked in detail about what I wanted most in a dress. Then, the moment we entered the door, we were greeted warmly by the staff, offered celebratory champagne, and educated on how to approach picking out the perfect dress for me. My bridal consultant was Chandler, and she went through each rack of dresses WITH me, making sure to ask about what specific details I liked or didn't like, and helped me really easily condense what I wanted to try on to about 5 dresses (whereas at the other stores, I took about 10-15 in, which ultimately turned out to be overwhelming). After having tried on about 40 dresses cumulatively over my previous experiences with no real success- I fell in love with the FIRST one Chandler picked out for me. She personally helped me get into the dress, intentionally chose which mirror to look for the best lighting to see the true color of the dress, brought out not only a veil, but a bouquet and headpiece too, and let me spend as much time as I wanted walking in the dress, FaceTiming family, and taking in the moment. It was the first appointment where I really had fun and felt beautiful. When I decided to purchase, Chandler was so helpful/transparent with sizing and what to expect in the upcoming months leading to the big day.

Customer service often seems to be lacking in 2021, where so much business is done virtually and the consumer is often not the priority, especially in the wedding industry. Winnie Couture is so different. It was the first establishment in a long time that I felt prioritized across the entire experience, and I am SO glad I didn't purchase a dress at the other boutiques where I really felt like I was just another bride out of a million. Thank you to the exceptional staff at Winnie Couture; I cannot wait to walk down the aisle in your...