Waffle House — Restaurant in Atlanta

I have been going to the Waffle House for 8 years I always got good service till today. I was waiting for a seat I had been there for 20min when 2 guys came in and were seated before me. The to guys just happen to be black. I looked at the guy that was hosting and he said to me oh my back dog. Then I ask why he seatted them before me and he then bang to tell me of a policy that the company had about one person in a booth. I then looked around the room there was to open seats at the low counter and one at the high counter I ask to see a manager 3 min later the manager came over at that time I thought for sure he would say sorry but he let in on me how they have a policy without even asking me what was wrong I tried to tell him and he would not let me finish while I was speaking and basically just laughed at me he was black the hostess was black. I have never discriminated against anyone and I can truly say this is the first time I felt I had been. The manager and the host disrespected me in so many ways. I thought how funny reverse discrimination I have always tiped the servers there more then I have even spent. I will never go back to this place again. I feel sorry for the servers that have always taken good care of me. This policy is so stupid. I own a small company and would never put anyone in front of some one else. ...

Store 1058

Front cashier with heavy the New York accent is very unprofessional and Argumentative with customers be prepared! Me: please write my order down the correct way cause this is my 4 time having it made wrong..patty melt no cheese grilled onions and extra pickles..cashier Lynn: (could be wrong employees was afraid to give a name)why would you come here if your order is always wrong? Me: because I work in the area and it’s more convenient for me here: so I get my order meat bacon bread.. I ask for a refund and the cashier goes on to tell me what I didn’t ask for on my patty melt which I ordered for 10 years now..she carry on to tell me I have a nasty attitude.. I’m telling her mam I am the customer I only want a refund.. matter fact what’s your name she runs to the back yelling through store DONT GIVE HER MY NAME yelling about being from New York the reason her behavior is so aggressive.. I couldn’t believe Waffle House put someone on front line customers with that type of behavior..The manager never showed her face! You would think this location would have more professional workers and cooks..being in a more upscale community.. TRAIN YOUR WORKERS HOW TO DEAL WITH CUSTOMERS WHEN CONSTANTLY MESSING UP ORDERS..LISTEN TO UNDERSTAND NOT TO ARGURE BECAUSE THE CUSTOMERS ARE SPENDING $$ AT THE...

In my 55 years, I’ve never had a bad experience at WH. It saddens me to say this was a horrible experience and not at all the WH norm. Despite 6 employees on duty, it took at least 5 minutes for my order to be called out. There were only 6 other people there besides my 3. I got the all-star which is my go-to order. Typically, I eat every last morsel. I barely ate anything. The toast was barely toasted, the bacon was so over cooked it wasn’t edible. The grits were disgusting. They came SOAKED in butter. I swear there was probably more butter than grits. I have never had grits like that. They have always come plain with butter on the side. When I asked the waitress for plain grits, she had no clue what I was talking about. She said the grits were premade with butter and that’s how it’s always been. Ummm….no it’s not. I asked for my waffle after my meal. I made eye contact with the waitress and said “after, like a desert, and crispy please”It came at the same time as everything else and my waffle was hardly cooked. I have had much better food and much better service in a WH with only 2 people on duty. I have never, in my life, left a WH disappointed. This was such a...