Best Buy — Local services in Augusta

The only helpful, professional, and kind person yesterday was Andrew, the Geek Squad Supervisor at the time. Please give him a raise/promotion. Yesterday, I went into the BestBuy store in Augusta, GA to pick up a laptop repair. Previous to this, I was encountering multiple issues with Geek Squad and the Service Center. My laptop took a little over 4 weeks to finish and I was not given any updates on this long wait, after I was told the max wait would be 2 weeks, if that. I was told my laptop was ready when it was not, which has costed me to waste gas. I was told it was finished repairing, it was being shipped to the store, and that it was still repairing. As I picked up my laptop for repair, everything went smoothly but a bit slow but the guy was new and very kind so not too much on his part at fault. I then browsed the store looking for earbuds when 2 employees came after me in the store and brought me back to the desk because of an issue, which I feel like is very unprofessional and they should not have done that, they should have made a call or text. I thought it would be resolved easily because I had encountered the payment problem previously while my laptop was in repair. They told me the 75 dollars in certificates that I had could not be used in order for the 79 dollar service fee, which I had paid 4 dollars on card for. They then brought the store manager out, Franshesca/Francesca and she was highly rude and unprofessional. She talked over you, put her hand up to your face, had a very rude and unprofessional tone, and also yelled and gave snarky remarks. She said something along the words of, "I have given you your options, do with that as you will" and when I asked her if she wanted to speak with the person who owned the account over the phone, she said, "No" loudly and angry and raised her hand to my face. The Geek Squad Supervisor at the time, Andrew, had said he was not allowed to. He was very respectful and helpful. He should honestly be the store manager himself. I had my computer sat on the counter of the Geek Squad because it was heavy to carry as they were figuring this situation out. I had my hand on this computer, and she snatched it away from me saying I either pay the 75 dollars and get the 75 back in certificates or they keep my laptop. I do not know why the certificates were approved in the first place and why they doubled back when the system should have said something when I had picked up my laptop from the finished repairing. We had multiple receipts of the approved purchase. She said something about the system won't recognize it so it was our fault and there was nothing she could do. At this point, I am very frustrated and so is my mother, BestBuy, do better to your customers. You could have just called it a loss, that is not on the customer's fault about your system that you should know about and communicate with the service center with in advance. We were told everything was fine at the beginning and have had multiple issues with this computer. I also saw my computer had scratches where it did not previously before. I brought it up to them and showed the pictures of where I did not have dents before and they said it was only cosmetic issue so nothing they could do because it does not effect performance. My computer only went in for a dent, screen, and mouse pad repair because the mouse pad was defective but everything else was accidental damage. I will be returning my other laptops and cancelling my BestBuy total protection, because I was also lied to about all of those and the perks it came with. We were told the BestBuy Total had came with the same exact stuff that Geek Squad Accidental Protection came with and that it was better, which turned out to be false, by an agent in the store named Adam. Please reevaluate that store manager. Johnny (Other store manager - was not there at the time) is so much more professional, nice, and helpful and was also the one to approve the certificates for use. She was very rude before my mother and I even had a chance to speak to her about...

I have taken two trips to Best Buy in Augusta GA this week. One ended with me going to a different retailer in the area and purchasing the item I needed, and the other ended with a purchase that I really felt like I should not have made there. Both times were bad experiences and both were due to a decline in the quality of customer service. Each visit I walked around for no less than 40 minutes, seeing employees, and no one ever acknowledged me or asked if they could assist me. I had looked at what I wanted before arriving and made sure that the website said they were available at this location. I finally flagged someone down and they looked for about 2 minutes and said they didn't have any of that model. I was looking for a printer. The lack of concern shown by the employee and actually the annoyed attitude when I tried to then change to my second choice and needed help locating it resulted in me leaving and going to Office Depot to purchase the printer. I was greeted at the door, escorted to the printers and it took me 5 minutes to get what I wanted and purchase and leave.

My second visit was today and I needed ear buds/bluetooth, which once again, I knew what I wanted, I just needed assistance because they were locked in a case that I walked around for 40 minutes and finally got the young lady at the greeting podium to help me. When I asked her if there was someone working in that area today, she went straight to attitude. I tried to ask her a couple of questions about the product which she of course fixing know. I asked if they had some that I could hold in my hand to see how head by they were. Like a display or something. I explained that I had past experience with them slipping out of my ears on another brand because they were too heavy. She said no and didn't try to assist or ask anyone else for assistance. She asked if that is what I wanted and said she would walk me to the register because she could not give them to me to take to the register. I then asked what the return policy was since I was going to have to purchase them before I could verify the weight. She hollered across to another cabbie to find out what the deadline for returns was on purchasers today... I purchased the item and left feeling like me and my money was disrespected.

Best Buy, several retailers have gone out of business for this exact reason. If we cannot receive better customer service than what me and several other customers are getting from your stores, we might as well shop on line. I hate to see another retailer close but we deserve...

Particularly 507 location . Not sure about anybody else , but did not receive very good service here this time . Usually when we go people are ready and willing and able to help and make a sell if that’s what you want to call it but not today . Idk if the employees were off their game Or what . But all me and my mom needed was help with getting a new band for her watch. Well we stood there for maybe 10 minutes before I had to go to loss prevention and ask him to page someone . Well another maybe 5-7 minutes go by , and I know they all have the ear thing , and no one comes up . At the phones there was other folks being helped , and then they left . Well my Mom were still waiting . Apparently there was another couple that was went up to the phones register and the young blonde tall kid goes and helps them . Mind You , he walked past us 2 times , and looked at us and saw we were just standing there . He didn’t bother to come up and went to the couple who went to the register . Well I finally got with short dark haired fellow and he was very distant as if he didn’t want to help . Maybe he felt weren’t going to buy or what I don’t know. But I find it awfully rude for one , you knew we were in here first . 2, you heard loss prevention call out for someone so why didn’t you prioritize? 3, if you didn’t want to help , act like you are busy so we didn’t come to you . Short staffed or not there is a thing called customer service and that ran short . The guy that gave me the store number was very nice and was concerned as to what was wrong . There was also another guy who was walking around and kept looking at us , I know he heard the call out too so instead of walking around why didn’t you ask if we needed help ?? Idk that just bothered me . We usually don’t have bad service when we go , but today I didn’t feel welcome . Maybe that can be something management works on . Idk . Don’t wanna sound like a “Karen” but today I definitely didn’t want to stay in one of the stores that...