Clothes Mentor Aurora, IL — Local services in Aurora

This store is absolutely dependent on who the buyer is at the time whether you will get a reasonable payout or not. A couple of the buyers are amazing - they are pleasant and interactive with all the customers (no matter race, gender, age, style of dressing), they will look through all the items brought in then tell me the exact reason why they didn't take any of the things they passed on such as they don't buy xxs, non current season or certain older styles. They always give me a printed receipt of what they bought so I know what to bring in next time. These buyers are a delight to work with and I usually leave with a good payout and very happy with my experience. I have learned to not even try on the days the other buyers are there. They don't acknowledge you except to look at you while not saying anything most of the time. They are very interactive with people who are buying high end items from behind the counter. They do not look through your whole offer and then they will give you a generic scripted reason for not buying from you such as "items are from (insert year-which is usually early 2000s). I did a test run on this theory and layered two new with tags farm rio and brunello cucinelli dresses from the current line in with the rest of my items. They were not touched by the buyer, the buyer only chose a few items to purchase from the top of one bag out of the two I brought in and mumbled (actually mumbled while facing the opposite way of where I was facing the register) a reason I couldn't even understand. I ask for a print out of what they bought and they say they can't do that and that the printout is just for them. When I saw who was buying I knew it would be that way but I just wanted to make sure I wasn't misunderstanding their process. I took the same exact bags back when one of the professional buyers were there and they bought 65% of what the other buyer didn't. I take my items to the Crest Hill location on the days that the other buyers are here at Aurora. Every single time I go to the Crest Hill location they are always very pleasant and professional buyers (they are also really great to buy at). Different locations take different items so I usually call about once a week to individual locations and see what they are buying so I can curate my bags to make the most of potential profit. There may also be other locations that are consistently professional and pleasant, I just haven't figured them out yet. My advice is to just keep track of who the buyers are that are professional and try to go on their...

I have never had an unsatisfactory experience at this store. True, you don’t receive much for items of clothing brought in but this is essentially a thrift shop, and this is how business is done. If you want to bring expensive items in, you need to he aware that you will not receive back what they are worth, or even close to it, and accordingly accept their offer or not. Other selling outlets, such as Poshmark, Etsy and EBay may pay what you are looking for so put your items online for more money. Don’t go to Clothes Mentor, be disappointed , then complain online about the experience because you simply do not know how resale shops operate. Go with an open mind, peruse the plethora of clothing, handbags, perfumes and other accessories they offer at a great bargain. If you, then, are still disappointed….go somewhere else!!!! And, kudos to the sales staff there who are friendly, courteous and helpful. Telling them what you are looking for is recommended, and I can guarantee that if you don’t find what you’re looking for after receiving their assistance, politely decline any more suggestions and LEAVE!! Remember, “honey catches more flies than sticky fly traps “. Which would you rather be? Think about...

Thought I would try taking some items there. I had a brand new, in the bag, Anushka designer leather handbag hand painted from India. $328 I paid for this. They offered me $11 !!!!!

I Would not step foot in this place to sell anything but if people are crazy enough to take such a small amount of money for something by selling things to them then that's on them. I walked away with other items and drop them off at savers. It felt better in my heart than to give it to them. to purchase there the prices are a little bit better but know that, when you buy something here, someone was given a few pennies for that item. I don't think that's right and I just can't get over how unethical they are. So I can't seem to add captions to my photos. In one photo you will see the tan bag that I was hoping to sell to them. And next to it is the handbag I'm currently using which is another Anushka. The other is a screenshot from Amazon when I actually purchased it. It has never been used a single day and they didn't contest this. The only reason that I'm selling it is because my wrists need surgery and it is too hard for me to get my items in and out of it. But hey look for it on Facebook...