Adelante Boutique — Local services in Austin

I meant to keep this short, but Ozzy Osbourne just passed away, and I came into your shop hoping for a little distraction--what I got was quite the opposite. So, story time. Should've gone for another tattoo instead. But I digress.

This was my third and final visit. Each time I've come in, it's been clear I'm not welcome--neither I nor my money, apparently. My first visit was after dinner at Santa Rita, my usual post-work go-to. I'd been curious about your boutique--since you can't see into the store from the street--and I'm not one to judge a book by its cover (a little something I suggest we all try). I was completely ignored by the cashier, but I brushed it off.

The second time, I brought a friend. While your clothing isn't quite my style, I'd noticed a few charming pieces and thought she might enjoy them. Someone did come outside to greet us and mention more items inside, which was a refreshing change. My friend even returned on her own later and had a good experience.

Today, I stopped in again--not for myself, but because I have a sparkly, pink-loving, Kendra Scott-type friend with a birthday coming up, and your store felt like the perfect match. Once again, I came in after work and was met with a flat, unbothered "hi..." from the girl in the green dress, who immediately turned back to her conversation with the woman behind the counter. I browsed quietly, giving the benefit of the doubt--again--while they carried on, clearly uninterested.

Another woman walked in and was promptly helped--likely because she matched the aesthetic. I, in contrast, was overlooked entirely. When I walked out, the same girl, parked in front of the counter like an immobile house pet with selective vision, actively avoided eye contact and said nothing. No goodbye, no thanks, not even a glance. Message received.

Maybe it was the tattoos. Maybe the black clothing. Maybe just the assumption that I wouldn't be spending anything. Wild, considering I had every reason to judge her in that pretend "old money" dress--but didn't, and that's beside the point.

You've lost a customer, and the referrals I was more than happy to send your way (most of which do actually fit your aesthetic).

Still, I genuinely hope the shop survives--though with a hidden location, zero visibility from the street, and an overwhelming number of sale tags (which tracks--$50 for matches?), I wouldn't bet on it.

Signed, Less impressed with you than you clearly were with me.

P.S. While it's disheartening, it is not at all surprising to see other reviews echoing the same complaint: poor, unwelcoming service. You can defend your staff's "intentions" all day, but in the real world, actions are what matter. Do better, babes. Longevity doesn't mean relevance--it just means someone's still...

The clothes are great. At least my girlfriend thinks so! Prices are ~$100

Not much for me to buy here as I'm a guy. All I can really comment on is the service we received while shopping. In summary, not great service at all.

I of course carry all of the clothes my girlfriend picks out and in a normal store once the employees notice I'm carrying 7 different shirts they start a fitting room for us so I dont have to carry them. Especially since they write your name on the doors here and dont leave the pens out. Long story short, they didn't take the clothes from me, bummer. But hey! I'm not above carrying the clothes and starting my own fitting room so I did.

Later, once my girlfriend started trying on the clothes, looking for an outfit for our New York trip. We found a dress with a great cut, but the color was too close to her skin tone and we really needed some of the employees to help locate a dress with a similar cut, if they had it. However, there was no help from the people working.

In fact, the entire time we were here the two of them were chatting, eating, and playing on their phones. Granted one of them did some steaming on one of the shirts, but come on. Not once did they check to see if we needed anything

So dear owner, whoever opened on Apr 28th, 2024, not helping you much. I'm the type to leave good reviews! But not here....

I immediately came to Google reviews after visiting this store an hour ago to see if it was only me that felt the stand off ish customer service vibe. They do have some cute burnt orange clothes, game day accessories, etc. But totally agree with the entitled staff vibe.

Most bizarre check out experience I've ever had too... Woman at the front acted like she was the only Texas football fan around and acted like I didn't know what I was...