Chopard Boutique — Local services in Bal Harbour Village

Terrible!!!! The worst experience Purchased a diamond watch for my wife about 5 months ago which she wanted specifically ( I wanted to buy a Cartier or a Rolex) Already having issues which I knew it would happen. My wife was wearing the watch and the time was off and she tried to fix the time but the crown just fell off!! felt like we have purchased a Chinese $10 watch( Even I think they are more reliable!!!) I have taken the watch to the store which was purchased at Ball Harbor Chopard and they took the wtach to get it fixed. Over a month no updates from the store and absolute no communications. My wife finally called to see if they have any information and the manager said that we would have to pay $250.00 to fix the crown. What a cheap minded wanna be luxury brand!! I am just furious that I have spent over $10K to buy this watch and not even 6 months the watch is falling apart and yet they want us to pay their imperfect cheap materialized over priced watch!! If reading this do not make the same mistake and listen to your wife Buy a real quality luxury watch to your wife I have purchased her all the other brands before and never had any issues over 10 years ( Forget 6 months!!) Cartier, Rolex even AP. Stay away from Chopard especially Ball...

Exquisite Service Just Like A Swiss Masterpiece

I recently had the most wonderful experience with the Chopard Boutique. Manager MARK provided an absolutely impeccable level of care; the gracious professionalism that reminds why Chopard wins awards not only for their watches, but for their service.

He noted my situation immediately, handled every detail with effortless precision, and ensured everything arrived exactly when I needed. Genuine kindness and flawless follow-through are a rare combination.

Chopard is known for craftsmanship that shines, and their customer service, thanks to MARK, sparkles just as brightly. ✨

Thank YOU, MARK, for turning a small worry into a truly...

I bought a chopard watch from the boutique in Bal Harbour for my wife’s birthday from Denisse. She was exceptional at her job. Very professional and did everything possible to make sure my daughter and I had the greatest experience. I highly recommend this store and Denisse. Mark the direction or was also great and very...