The Webster Bal Harbour — Local services in Bal Harbour Village

The Webster consistently disappoints with its unwelcoming atmosphere and poor customer service. The sales associates seem to share the same condescending attitude, often appearing aloof and hesitant to assist unless you meet some unspoken standard. It’s shocking how uninviting this so-called luxury store feels—far worse than any other high-end retailer I’ve experienced. The staff’s rude demeanor and lack of professionalism are unacceptable for a store that prides itself on exclusivity. Newsflash: exceptional customer service is a cornerstone of luxury, not just overpriced merchandise. Employees here might want to remember they’re in the business of serving customers, not judging...

While they have a nicely curated selection of designers, their return policy is unacceptable. They only will give a store credit even if you return in original condition within their 14 day policy. It also doesn’t state that in their receipts. When you do try to return, they are very rude. Lots of others places to shop and where they care about customer experience. Also, their prices aren’t competitive. A number of the items they had at full price are over 50% off at both Saks...

favorite shop in the shops.....although the buying has recently gone from more understated to super flashy and f$$kboi'ish so I find it hard to find stuff...for men.....collection for women...