ZIMMERMANN Bal Harbour — Local services in Bal Harbour Village

Their computer system is so antiquated, really belongs in the 1800’s. Love their 1800’s fashion, don’t get me wrong, to receive and order or get your store credit, really takes hours of work!

I’m not sure if it’s done intentionally, so you have to return time and time again, or if the staff is just inept. Either way, it’s more expensive than their already marked up merch. Time is valuable and I learned my lesson here. They just don’t respect your time, but they do love your money! Oh and they love to leave the security tabs on the clothes too, forcing you to return yet once again... Too busy for this..

If I were you, I’d order online now that their sizes are balanced and more regular. They “large” used to be a small medium, since their merch was probably made in China for the most part.

On a bright note, their sizes are now real sizes and they will be adding an extra large, for those of us who added some extra weight during the pandemic..

Will add a star...

If I could give negative stars I absolutely would. I went in to their store hoping to walk out with that feeling of actually buying luxury not just in a Neiman Marcus deal . They recommended a seamstress by the name of Iris - STAY AWAY . No restitution for the damages Furthermore after trying for days to get in touch with a manager , regional manager Meagan basically said nothing can be done no recommendations for another seamstress nothing , she Hung up the phone after a very frustrating response that she and her store will continue to recommend this seamstress. what a joke that’s their manager … I mean regional manager . No customer service , no backing their employees word . You can try it on at the store then get it from the department stores with guarantee alterations . Worst experience and sadly all I wanted was the dress...

Zimmermann store employees are nice , but company disappointed me,bought one of the dresses and was worn only ONCE when seems started to come out and stretch i asked at the store if they consider replacing an item or store credit , was asked to send email so they can forward to corporate and decide , so because there was no more complaints they decided it’s a wear and tear . NOT SURE IF AFTER THAT I would want to invest my money $$$$ on something that cost a lot and suppose to be good quality and Corporate Office not to keep client happy, so he would go back and spend more money, which I did not ask to return money , just store credit or replacement .

Very...