Macy's — Local services in Ballenger Creek

A culture of hate promoted by some “manager employees” at Macy’s Frederick, Maryland.

At least two manager employees by the names of Dakota and Teela, promote a culture of hate at the Frederick Maryland store. They intimidate and bully customers as well as employees in the store, resort to character defamation and spreading rumors about both customers and employees to other coworkers and other managers.

Dakota repeatedly targets customers and junior employees, based on what she perceives as racial inferiority or inferiority based on a person’s disabilities or her perception of a customers’ wealth and perhaps her own personal prejudices and jealousies and treats such employees or customers with disrespect and viciousness by character deformation to include either talking behind their back, spreading lies and vicious rumors about them to other coworkers or upper management or bullying them. She seems to have a problem with young people, certain African American people, people who look foreign, people who have a disability of any kind such as problems with their neck or back or legs amongst other disabilities. Her hatred toward people including customers simply shows in her actions, manners, and speech while interacting with them as well as behind their back. She even accuses long term loyal customers of not paying for their merchandise or on purpose handles their items so badly that she throws their paid items to the floor. She acts like a covert narcissist and in a passive aggressive manner such that her actions a few minutes later can almost be mistaken for perhaps an innocent coincidence.

Teela, another manager, is openly and publicly vicious and hostile to customers whom she’s decided she hates, treats them with disrespect openly and even tries to pick fights with respectable customers and cause altercations with customers openly in the store, in front of other customers and co workers.

I don’t see how such individuals are even employed by a respectable store like Macy’s, much less promoted to be managers.

These two individuals and their vicious actions and attitudes towards customers and employees should be fully investigated by upper management. They are clear examples of what’s wrong at this store and why a lot of employees and customers feel miserable shopping and conducting business at this location.

It saddens me to see how Frederick’s kind and down home culture allows people with such open hatred of people as managers at a store like Macy’s as it truly tarnishes the impeccable and respectable image of Macy’s as a brand.

I guess Frederick has become a new Montgomery and Loudoun County and this type of behavior is supposed to be the...

Be aware that their return policy is not as generous as they market it to be.

My story:

I bought a suit from their men's department in early March, 2014, but it didn't fit as well when I wore it the first time. Shucks.

I checked their return policy online and it seemed very generous: return any item within 180 days of purchase with a receipt. Plain and simple. I figured I would exchange it for a better fitting suit, if they'd be alright with that.

When I got there to inquire about that possibility, the staff member who helped me was wearing a badge indicating he'd been working there for 10+ years. He asked me if I had worn it. I said yes, but only once, which is when I discovered the poor fit. He assured me that he could return it for me. But whoops: I forgot to bring the card I bought it with, and we needed the original card to refund it. My bad.

Next week, I returned with the receipt and the card I purchased the suit with. The same staff member helped me again, but this time, phoned the manager. The manager, who was dismissive and condescending, said that they do not accept suit returns under any circumstances if the suit has been worn at all. She described it as a "common sense" thing, and that "You wouldn't want to buy a suit that had been worn by someone else."

I pick and choose my battles, so left the scene without argument or incident. However, consider the following observations:

The staff's interpretations of the return policy was inconsistent with the manager's. A staff member with ten years of experience wasn't aware that suits couldn't be returned "under any circumstances" if they had been worn at all. This is extremely unusual, not necessarily because of the policy, but because of the inconsistency.

The return policy doesn't specify that an item has to be totally unused/in its original packaging in order to be returned. Details like this are important. For example, REI accepts any item for returns, in any condition, within 1 year of the purchase date, regardless of use or whether it's in its original packaging.

The suits are available to be tried on by an unlimited number of people an unlimited number of times in the store before they are sold. This negates the argument that it's "common sense" that wearing a suit once makes it somehow unsellable to another customer.

The issue is not that I couldn't return the suit; after all, it is the merchant's prerogative to determine what their own return policy is. The issue is that I received two contradictory responses from two senior staff members (which resulted in a considerable waste of my time), and was then treated very callously, as though the misunderstanding...

I generally have a wonderful experience at this Macy's, and my most recent visit was not terribly far off. Although I have moved away, I still come back and shop at this store every other month or so. The last time I shopped at the FSK Macy's, I somehow managed to tangle myself through the clearance clothing section in my size.... well, I only made it through perhaps a third of the section, and I went home with half of that.

The customer service i received was impeccable, as I require extra assistance... being in a wheelchair. Even with my husband helping wrangle clothing. He also gets my store cards, savings cards, coupons, etc! The mountain of clothing was great, for it gave us time to talk! I always have great conversations about the quality of Macy's clothing, bags, shoes, etc. and how they keep making it easier and easier to use discounts.

I am thankful they keep trying to make all such rewards, discounts, special events, programs, donations and other types of savings available in fewer formats, fewer things to keep track of, less to lose, and from what I hear... they may only need a Macy's card or rewards card in the future.

Only one thing missed in this very fruitful and cost-effective visit... I found a security tag on a pair of ankle slacks when removing tags for initial washing.

Unfortunately, the Macy's customer service department I called as the online assistance number could do nothing to help, and suggested I take them back to get the sensor removed... I was not able to make the 8-hour round trip. As I did not wish to bother the store to ship them there and back, I came up with a hopeful solution. .... luckily, I am handy, and was eventually able to remove the security tag myself, (With no visible harm to the garment!)

Back to the store at hand, I truly enjoy shopping in-store at Macy's, and it is one of the few stores I prefer to visit in person vs. shopping online.

Try stopping by, I think it...