Berries by Quicha — Local services in Baltimore

I’ve used their Groupon deal a few times without any issues. This recent incident left me baffled, frustrated, and hurt. As usual I purchased the Groupon and then I called the store to place the order. The phone rang for a long while and on the very last ring someone picked up. I spoke to the front desk lady who I’m 100% sure is the older woman that is usually at the front on Saturdays when I pick up my berries. (I recognized her voice). She took down my Groupon code, my name, and number, and we arranged for me to pick up on 7/12. Soon after we got off the phone Quicha herself returned my call. She introduced herself and said she was returning my call and I told her that one of the workers already took care of me. We hung up. So all was well, or so I thought. To my shock I walked in on 7/12 for my pickup and was told that they didn’t have me down for Groupon pickup. Side note, I came in within the hour that they opened, being that I live 30 mins away and I wanted to avoid any possible traffic or inconveniences on the road. So I assured the same front desk lady that I called and spoke to someone (her), who took down my code and info. I tell them that my code was redeemed, which I thought it was because I gave the lady the code over the phone. I simply thought they redeemed the code when they took it from us, turns out they don’t, so that was my mistake. But that didn’t negate the fact that I called and placed an order and had my info taken down and scheduled a pickup date. I’m insisted on this because obviously I wasn’t lying. The lady kept telling me they don’t have me down and she doesn’t know who I spoke to. She finally called Quicha and Quicha basically let me know that they don’t have me down and my code isn’t redeemed so there’s nothing they can do about it. I just kept telling them that I spoke to someone who took my information and I just drove 30 minutes to get here. Quicha said there’s nothing they can do and I just need to place another order. Also, the front desk woman had said they don’t have enough berries to even make me an order, and Quicha said if my code had been redeemed they could’ve done something but since it’s not redeemed they can’t help me. So which is it? You don’t have enough berries or you just don’t want to admit that my information wasn’t jotted down, or it was, and it was lost or it wasn’t relayed properly? So long story short they turned me away empty handed and I drove 30 minutes back home with nothing. So that left a bad taste in my mouth, it really hurt my feelings because why would I lie about something like that?? Because essentially that’s what they were insinuating. They didn’t try to offer me any alternatives at all, nope, just come back next week and try again. I didn’t sense any empathy or any accountability for the possibility of a mistake on their end, no alternative solutions were offered to me. I kept my composure the whole time and I wasn’t rude at all, even though I was seriously upset that I was put in a position to have to convince them that I called and placed an order. Like I said, I’ve used their Groupon multiple times before without issues. I’ve even done their paint and sips with my best friend. I just didn’t expect that to happen and like I said my feelings were really hurt. I had had a rough week prior and I really looked forward to getting my berries on Saturday, so I definitely shed some tears driving home empty handed. I’m picking up my berries today, this was the rescheduled date that I chose. I meant to leave a review last time but I was busy, but I...

I am incredibly disappointed with my experience at this store. I placed an order earlier today in person for 12 chocolate strawberries for my 5th anniversary, which is tomorrow. I purchased a Groupon specifically for this and followed every stipulation required: placing the order in-store more than 24 hours in advance, ensuring it wasn’t on a day with three existing Groupon orders, and confirming that the date wasn’t considered a holiday. The employee even brought up—unprompted—that I had placed my order just in time to miss their holiday cutoff, explaining that next week it wouldn’t be possible. I was thrilled and looking forward to picking up my order for such an important occasion. Everything seemed perfect—until it wasn’t.

Just two hours later, at 4:36 PM on a Friday, I received a call informing me that they wouldn’t fulfill my order after all. The reason? “It’s too close to Thanksgiving,” and they suddenly decided that the Saturday before Thanksgiving is part of “Thanksgiving week.” Since when do weeks start on a Saturday? Their solution? Apply the Groupon’s value to a full-price order that costs more than double what I had planned to pay. This feels like a blatant bait-and-switch.

Canceling my order so close to my anniversary—and when many other businesses are closed or fully booked—feels incredibly unprofessional and I felt lied to. I had hoped to become a loyal customer, as the products genuinely looked amazing, but this experience has completely soured my view of the business. If this is how they treat first-time customers, I can confidently say I’ll never return, and I’ll make sure others know about this as well. They’re the ones who choose their policy, and they’re the ones who confirmed the order. Acting like this just shows they don’t care about their customers....

Berries By Quicha is a real find in Federal Hill. This store is special for its product and exceptional customer service. I ordered on-line for delivery after speaking with Quicha on the phone and the whole experience was pleasant, smooth, and exceeded my expectations.

Although the product is to die for (I'll get to that in a bit), the most unusual thing, that you don't always think about, is the ability to mix and match your own dozen or half dozen gift box on-line. Quicha has so many unique flavors that you don't want just one or two. You get to select the berries you want, not only by name and flavor, but from excellent photos of the exact berry. And I was really impressed that the delivered product looked every bit as good as its on-line photo.

I gave a half-dozen to my daughter for Easter, delivering it Saturday afternoon. She doesn't have too much of a sweet tooth, but she loves strawberries, is a foodie, and very particular as she works in the hospitality business. When I called her on Easter morning, I asked if she had tried one yet. There was absolute silence for a minute and I thought that, perhaps, they were awful and she didn't want to hurt my feelings. Instead she said "Mom, I didn't try one--they're all gone! They were unbelievable, perfection!"

Enough said. If you're looking for a gourmet dessert, or a wonderful hostess gift, or just to treat yourself, this IS the place. And did I mention, their prices are totally reasonable. Not a single reason...