Fleur De Lis Florist — Local services in Baltimore

Stopped in for a boutonniere on a Saturday. Was greeted promptly by an employee who ended up helping me. She quoted me a price and a woman’s voice from the back abruptly corrected her stating it was actually several dollars more (no problem). The employee apologized several times to the woman and continued to help me with floral selections. As she was assembling the boutonniere the same woman (I suppose) came from the main door with another presumed employee and tells the lady helping me that the price would be much more and began itemizing the stems. The quoted price now goes up $4 more dollars. You could tell the employee was uncomfortable but politely asked me if that was okay and I simply said it was fine. As the employee was finishing up, this same woman appears from what now appears to be the back and aggressively asks the employee what she’s looking for. The employee must have implied she was looking for a box to put the boutonniere in and the woman tells her it goes in a bag “it’s just a boutonniere”. Never once acknowledging me and asking if I had a preference just making the command decision that this floral piece was only good enough for a plastic bag. As the employee comes over to hand me the item she politely asked if I’d like another bag to put the boutonnière in and it was at that moment that I could tell she was sorry for my experience, but couldn’t do anything more. To that employee, thank you - know you made a gentleman very happy and proud tonight wearing your beautiful creation. Please also know that you matter and without kind, hardworking and resilient folks such as yourself, working in thankless positions for people who don’t value your talent or good customer service - what appeared to be the owner/manager would have no one to uplift their business everyday. To the abrupt/harsh/micromanager - take some business courses, find a mentor, but more importantly stop treating people like the scum on your shoe. You could have a five star business without the tense...

Buying flowers for someone you care about who is far away and unwell is a challenging position to be in. That’s exactly what I was faced with when I called Fleur De Lis Florist on Monday afternoon. A dear friend of my family is currently in the care of Shock Trauma at USMC Hospital. After multiple calls to the hospital, I discovered they don’t have an in-house gift shop that delivers to patients, and nothing perishable could be received. I felt stumped, stressed, and discouraged as I called store after store without success. When I searched “best florist Baltimore,” Fleur De Lis Florist was the top result—and rightly so.

Rachel picked up with kindness, compassion, and attentiveness that shined through the phone. She helped me select a suitable gift, assured me it would be delivered to the correct location, and offered to call the hospital to confirm the room number. She spent 20 minutes on the phone with me, was kind enough to fulfill the request of providing a photo of the gift before it was delivered. I hung up feeling relieved, knowing they would handle everything.

When I called back to correct some information and change the card message, Nautica answered with the same warmth and understanding. I am truly impressed and touched! The gift exceeded my expectations and filled my heart with joy, knowing they could provide something beautiful for our loved one. Having worked for a florist before starting my career, I can’t recommend...

I received the "Pretty in Pink" bouquet from my boyfriend for Valentine's Day. The packaging and delivery was good. However, for the quality of the flowers from a "FRESH" florist...so freaking disappointing. My boyfriend paid $100 for my flowers to dwindle and die in JUST 3 DAYS. I've never received "fresh" flowers that died so fast in my life. Even my bouquet of grocery store flowers lasted longer when they were already a week old.

I called and spoke to an employee and see what could be done that would be fair. I was told they only guarantee a shelf life of 3-5 days. Instead of trying to satisfy the customer, they tried to justify themselves with baseless facts instructing a customer what the customer should have done. She said if I wanted longer lasting flowers, I should have let them know. 1) The flowers were a surprise from my boyfriend and 2) Excuse me, but who wants flowers that are going to die on day 3? Never thought a fresh florist flowers would die in less than week. When I mentioned my grocery store flowers lasted longer than their supposedly fresh flowers, they claim their flowers are specialized and flowers have different shelf life. So I asked what flowers were in my arrangements and then I looked up the shelf life and they don't come anywhere close to how long they should last:

Roses: 5-7 days Gerber Daises: 7-14 days Snap...