Miss Carters Place — Restaurant in Baltimore

Went there on Friday, August 23, 2019 (yesterday). I used my bank card. I always check my account after using my bank card at any establishment. I got home and checked my account and they had put the transaction through twice. First of all it is a miracle if you can get through on the phone to place an order. Voicemail is always full. I immediately called and it took me 8 times to get an answer and hearing that the voicemail is full. Once I did get a person I explained to her that they had charged me $48.72 twice. She put me on hold for approximately 15 minutes. She came back on the phone to explain to me where she sees the transaction put through only once. I once again informed her what my account says. Her response was you have to go through your bank to get there mistake fixed. I informed her that I now have a hold on my account for two charges and I had written checks on this account. Thank God it is not an account that I use all the time. I use it for transactions such as this. The young lady asked for my phone number and said someone would be calling me back. I then said you are getting ready to hang up and you did not even ask my name. I said don't you need my name to call me back? It is 9:13 am the next day and I have heard nothing. Honor your word. They did not. I do understand that it is a business and they are constantly busy. In my opinion the food is great. I do agree the customer service behind the counter needs much help. You can stand there for 5 minutes or more before someone takes your order. You try to place a order over the phone and you do not get an answer. That can be frustrating. My husband and I love there food and it is convenient to where I work and park my car.

I say this to Miss Carter's Kitchen: Customer service is monumental in running a business. Your establishment lacks that. If you make a mistake with a customer be humble and own it. Maybe you should take some of the money you are making and send your staff to some type of customer service training. Customers should be treated fairly and respected when they are spending there hard earned money in your establishment. Please remember customers make your business successful.

I work in customer service in a Human Resouce office for the State. We have applicants come in off the street looking for work. We have applicants come in for background investigations and we are reminded that customer service and respect are key in our office. On our voicemails it states that we have stepped away from our desk and we will return your call. It is a major part of our job duties to do this.

I never post reviews but that is the only way I could let you know how I feel. I am going to straighten out my account and I will probably never hear from anyone. Everyone be careful using your...

I was in Baltimore for a concert at the CFG Bank Arena. Since Baltimore is an hour from me, I decided to eat dinner in the city. I decided on Miss Carters Place after doing a little online research and seeing its close (less than 1 mile) radius to the arena.

Location: Its easy to get to and from I-95/395. I was able to find parking directly in front of the restaurant, but it was tight. It took some really good parallel parking skills to get into the spot. Parking is not plenty, so plan ahead.

Reservations: I saw reservations were offered, so I made them since I was on a tight schedule with the concert at the CFG Bank Arena. When I arrived, I noticed they were not needed. The waitress/hostess asked me if I had a reservation, but did not confirm it in any system or record keeping place. For all she knew, I could have lied. She was totally relying on the honest system.

Service: There were 2 ladies at first, then another popped up out of nowhere. For three people. they seemed to struggle and be overwhelmed with serving and waiting on 10 people. I was afraid, at one point, I thought I might have to order to go, because I wouldn't get out of there in time. It was almost like they forgot about me. No menu. No water. No utensils. Nothing. People who were seated after me got their menus first. To expedite things, I looked at the menu online, so when I was finally approached, I did not have to delay my order by waiting for them to retrieve a menu. The young ladies were really nice and approachable, just forgetful and overwhelmed easily. For example: I asked for my lemonade to be served with the ice in a separate glass. When it finally did arrive, I got both in the same glass. Bring your patience.

Food: I honestly had no complaints. I ordered fried catfish, macaroni and cheese, greens, and potato salad.

The catfish was fried to perfection. It wasn't over fried and not under fried either - you know, where you are pulling those slimy things out? Nah. I'm still trying to figure out the mac-n-cheese. She does something different with hers and at first, I didn't know if I would like it, but I did.

The greens were cooked pretty well, too. They weren't overcooked, slimy sliding down the back of your throat. No. They had texture still. I liked the food so I ordered a plate to go. My combined bill was $80. For Baltimore locals, I see why the outcry. That's expensive, but I can only imagine what rising rents downtown Baltimore are going for these days, so it makes sense.

Restaurant: It was cute. Designed nice. Decor thoughtful. What I was a little shocked by was how everything was served in plastic, like a takeout joint. It would have been nice to have my food served on dishes and to have cutlery, especially for the price paid.

Would I...

This place does not know how to handle customer complaints or customer service. They need to realize that or stop using Doordash and Grubhub until they learn how to do so. I am a dasher, I deliver for Doordash. I had a customer yesterday who had a dasher before me but the original dasher abandoned their order. I had no idea why nor did I know I was this customer's second dasher. I'm just trying to work and make money for my family.

This customer was full of rage. I calmed her down and assured her that I will not abandon her order and I will bring her order to her. I quickly got to Miss Carters, excited that I turned around an ugly situation. This Customer was waiting and hour and a half already, surely her order would be ready by now. Unfortunately I was wrong.

When I walked in, I said "hello, I have an order pickup for -customer-" and the lady behind the window rolled her eyes and said "it ain't done and won't be done till its done." Then walked away and proceeded to ignore m

I was baffled. I just calmed down this customer for this establishment and I'm being attacked unprovoked. I try to get her attention in an attempt to explain the situation and how I found a way to make it better and she doesn't give me the light of day. The restaurant phone rings and when she answers it, it's my customer. I'm seriously standing there like "what is going on, I'm here trying to warn you about that very customer your talking to and how hangry she is and you cant get out of your own world to listen?!"

Instead of acknowledging me, she pointed to a rude sign that reads "Food take 15 to 25 mins Regular Time. 35 to 50 mins When We Are Busy. If You Don't Have Any Patience $ Please Don't Order. Thanks Chef Carter!!" Like then what happens when it's been 2 HOURS!!

She seriously had no value for me as someone bringing money to this takeout place (which pays her checks) or the customer putting the money into it. This place is a problem. I absolutely understand why the original dasher left! They didn't have time to waste for basically no pay. I gave my word so I stuck it out.

When locations like these take forever, we lose money. When customers get angry, our ratings go down which means we lose money and maybe even lose our jobs as dashers. We need to be able to deliver food on time.

You people working at Miss Carters may devalue your customers and prefer that chill slow life but don't drag us down with you. We have no choice but to be on time. Our pay and our jobs depend on it. If you can't be there for the delivery people bringing you money and traffic, than stop using us. It's not cute. You're messing...