Acadia GEM — Local services in Bar Harbor

Amazing time! My father & I took a Norwegian cruise to RI, ME & Canada and decided to take the 2 seater GEM & tour Acadia for 4 hours. I absolutely love Bar Harbor! Spent a week there with my husband about 8 years ago; however, an issue with the area is dense fog. I don’t know if this is seasonal or if it happens year round. Unbeknownst to me, to get to Bar Harbor via cruise ship, passengers are tendered in, but if the fog is too dense, the cruise line will wait until the fog lifts to make the passage safe. Not realizing Norwegian did not have a contingency plan in place since Bar Harbor is frequently foggy, I had reserved the GEM from 10am-2pm as we were supposed to arrive to port at 8am. We did not get off of the ship until 1pm & did not arrive at the GEM place until 2pm. They saved our GEM for us!!!! I was amazed they were able to do so & hope they keep this is mind for future travelers. We were able to enjoy Acadia & Bar Harbor as planned even though we arrived 4 hours late. Acadia GEM…Thank you so much for allowing us to enjoy Acadia & Bar Harbor as we had planned!!! Would do the 100 times over!

**only suggestion I have is to have more detailed directions to and from Acadia. We had to turn around a couple of times as the direction are decent but could be much more detailed. Some of the roads in ME don’t even have signs up so it is confusing for...

So, I really wanted to leave 5 stars - the overall experience is absolutely fabulous.

Driving through the park is wonderful, the completely open air ev vehicle is awesome. I had to remove 1 star because we booked 4 hours, but asked for another hour, which they gave us - but at the full hour rate (see UPDATE below).

Removing another star because the car wouldn't make it up to the top of Cadillac mountain. It was going under 5 MPH near the top, we even tried to push it up. Eventually, gave up and walked the last 1/2 mile on foot. We were 20 mins late returning the car (because we hiked extra than planned), but when we explained why, they just said "sometimes you get a bum car". Nothing was done to compensate us for our issues.

Like I said, it really was a wonderful day in the park. If you are not driving to Cadillac mountain, you'll be fine.

UPDATE - lowering another star after review of credit card charges. Something is "off" with the charges from this company, "taxes and fees" do not make sense. Taxes and fees for 4 hour rental are $40, but for a 1 hour rental are only $8.50 - seems like we got over-charged fees for actually booking a longer time period (at most it should have only been $34 taxes and fees for 4...

We would give more stars if we could. Long story short, my fiancèe and I have been planning a RV trip from Baltimore to Acaidia National Park for over a year. We had rented a RV from a local place here in MD, but with less than a week until the trip, we learned RV's weren't allowed on the scenic loops of Acaidia National Park which was a blow to us as we were excited to see everything.

We did a quick Google search and found Acaidia Gem and luckily when we called, we were able to speak with the owner. We explained our situation and that we were camping almost a hour away from Acaidia Gems store in Schoodic Woods and the Owner not only was able to rent us a car in such short notice, but he was also willing to deliver and pick up the vehicle from our camp site.

Acaidia Gem went above and beyond for us and we were extremely grateful for it and when we return to Maine, they will most certainly get our business again.

To add to things, the car was very nice and clean. It was a electric car as well so we didn't have to worry about paying for gas which was another relief. I've never driven electric cars before but it had power and drove awesome.

Thank you again Acaidia Gem,...