Michaels — Local services in Baxter

Everything was very overpriced and one of the ladies who was working there was extremely rude. A man came in there yesterday, who was having a birthday party and obviously disappointed he had bought balloons less than 24 hours before and brought them back and just wanted more balloons and the woman manager was working. There refused to give him more balloons degraded him demean him, embarrassed him, talk loud to him in front of all the other customers, and then proceeded to raise her voice and say rude things to other customers who tried to help the man. It was my first time in there, and I will never be back because the vibe and environment was absolutely disgusting. That woman should not be allowed to have a job in customer service. She didn’t know one thing about it. I grabbed a video of the situation because I was so horrified she was working there October 3, 2025 at round 2 something, Heavier set with long, dirty, brown hair. If any of the store owners see this check the video footage she...

Michael's has been one of my long-standing favorite stores. But things change... and not always for the best. I was greeted with a 5-star welcome, by a 5-star warm & welcoming young man upon entrance. This 5-star helpful greeter showed me right to my correct aisle. Then I needed several other items & could not find ANY help at all! (0 stars) Unable to locate the items myself (it's a big store!) & unable to find assistance I went to check out. NO humans were at check out and it is NOT a "senior non-techy shopper"friendly experience! (0 stars) Thus the 3 star decision. Still love the store, but less eager to go there again. Customer service matters!! (Greeter still gets his 5...

Worst framing experience....took a poster in to be framed on December 2nd, decided on all the specifics...pickup date was supposedly December 16th. Didn't happen...rushed from out of town on the 23rd...only to pick up a poorly framed and matted poster...practically non existent mat...should have been at least 2 inches like we asked...white salvage edges of the poster were still visible in places...corner cuts on mat were ragged...vertical creases of poster clearly visible...they told us those would be smoothed out. We asked for a title drop cut opening on the mat....didn't happen. This was a Christmas gift. Just extremely disappointed. Will...