Xfinity Store by Comcast — Local services in Baytown

Updated from three years ago. My mobile August payment didn't go through this week, because I was forced to change my debit card numbers again, which happens at least once every six months or so, due to all the misleading offers on Meta Facebook and Instagram which sometimes, turns out to be deceptive marketing practice there. Anyway Xfinity hasn't caught up to entering ones routing number and account number for monthly bills for their mobile department as of lately. Only for their streaming Wifi services so far.

Doug Davis, Retail Sales instore professional saw and understood my energetic grievances right away with customer support or the lack of it online and presented me with five dollars reduction in my monthly mobile billing. So, I asked for a reduction in my streaming service and he came through with that offer as well, because I agreed to the one year contract after I told him about the annual hassle of dealing with Xfinity customer service on their app. I actually do hate it for Xfinitys mobile application. Because they don't try to keep any service session to be painless online. And I always have experienced that downfall, since they only wish to help someone by chatting online, which is their normal MO. Usually, it's a one plus hourly P.I.T.A phone session just to renew ones contract for service at a fair and reasonable offer. Be warned. Xfinity does have representatives that aren't on the up and up. I have had one say one thing before online and turn around and change my plan to see if Id catch it and report it.

And if you don't keep up with your expiration date of your contract either, they will bill your streaming at full capacity kicked in high, for every year they conducted business by annual contracts. It's all to see if youre paying attention to your agreement and your bank account.

You will be as pissed as I was last December, while getting charged to the heavens for an automatic expiration and company policy renewal at their rates and speeds based on their choosing.

The great thing about a late summer contract renewal is no one is flooding their store like in the month of December.

In the beginning: Today’s Google Maps excursion on 12/7/2022 is at Baytown’s own xfinity store on 6360 Garth Rd Ste 125. There are only about three other Xfinity brick and mortar stores in Harris County, so count yourself lucky, Baytown. After taking up their free Samsung A53 5G Mobile data switch offer online, Black Friday Special, I am here to purchase a new Otter Box for it by Commuter Lite brand for $29.95. Five Stars for this Xfinity store, carrying Otter Box for the Samsung A series. It’s superior as a consumer hardshell case, and it's 2x tested to Military standards for cell...

I went in to ask about setting up a cable box because it's something my apartment said comes included and right off the bat was treated rudely by the person at the front. When the rep who was supposed to help called us over we asked for information and instead of explaining anything to us they began scrolling through my account and messing with it and then just told me ok it's all set. Bring in your flex box and we'll switch it out for the cable box. They had not explained or asked anything at all so I was not aware I would have to choose one or the other. I told them nevermind because I prefer the flex box and they just said oh......well I couldn't find the right code for the cable box you need anyway so if you change your mind call customer service and have them do it. As soon as I got home I realized my Internet was down even though it had been working perfectly all week. I called support and spoke with several agents and no one could help so they told me they were going to send a tech and that there would be no charge for that. That was a lie, apparently anytime they send a tech they bill you a $100 fee. Once the tech was done he explained that whatever the rep in store did to my account was what messed up my Internet. They essentially transferred my service back to my old address. Two days later is when I received a message saying a $100 fee had been added to my bill. I called customer service to ask about it and was told it was for the tech. I explained my situation to them and just told me I'm sorry they lied and told you there would be no charge, I can try to have it dismissed or give a partial credit. I agreed and was told I would see it by the end of the day and to not worry because she would handle it. Two days later still nothing so I call again and am informed that there are no existing notes about any previous conversations so no credit can be applied. After what felt like forever he finally got approval for a $50 credit and applied it to my account. I went into the store only asking a question and instead of getting an answer I was left with no wifi, a fee, and one hell of a week going back and forth with customer service. Lesson learned, will not be going here anymore and make sure everything...

Xfinity/Comcast has to be the absolute WORST customer service in the world!! I have been trying for 2 days to resolve a mistake they made. I've tried calling, website, website automated help, Twitter and Facebook Messenger and their mobile app. Was never able to get thru any of it. Today, I gave up and went to the Xfinity Store. Another waste of my time.

The woman that was at the table outside had a horrible attitude. She informed me that you can't go inside the store except to pay at a kiosk. They aren't doing any customer help except to hand out or return equipment. I told her all the ways that I've tried to reach them and she asked what my problem was. When I tried to explain she said I was wrong. I told her I just needed to talk to someone in customer service. She finally gave me a 713 (local number) and she said there would be someone that would answer and help.

When I called that number, it is just a forwarded number that goes to the 800 number that I've been trying to reach for 2 days!! She knew that and was just trying to get rid of me.

If there was ANY other option for internet in the Baytown area I would leave them in a minute. Hopefully soon, there will be other options until then we are all at the mercy of Xfinity. They know that and don't...