Zales — Local services in Baytown

I’m never one to leave reviews or even complain but I know how upset this was for me and my fiancé and we wouldn’t want anyone else to deal with it.Had to return my ring 😭 After sending it off and waiting 2 weeks to get sized (after they refused for him to send it off prior to the proposal) it came back in not so great condition. The moment I got it back I had honestly though a few of the diamonds fell out,but they were just tilted and covered with new metal that was added. Also it was extremely rough and the underside was scratched and smushed looking. When they showed it to me under the microscope the employee herself said it looked broken,(she was very helpful and sweet) it was really rocky looking rather than smooth prongs. She then went and asked the manager and she briefly turned her head away from the computer and said it can be buffed out. The employee mentioned that if it come back and it’s not any better or I’m not happy with it, they will do and exchange and send a brand new one off to get resized. I then asked why can’t I do that now you yourself said it looked broken?.... no flat out answer as to why. I was told it would be sent off for another week Then after sending it back my fiancé got a call that if was back and I got excited... but it was still “rough” The first thing that was said by the manager was I’m sorry I haven’t been here in the time y’all purchased and brought it back (she was the one the employee showed the ring to) and that she understood our concern. She then tried to act like a new ring has the same roughness ... yeah ok. She showed me mine side by side with a brand new one and the difference was clear.I will admit it looked a tad better but there still looked like something was missing, and the underside was still scratched and smooshed. I told my fiancé after maybe the diamonds around were just covered with metal still in that spot but the light didn’t hit that area the same. We were offered to get a new one for and exchange and we asked about a refund she said he purchased the ring February 27th and the ring returned to the store March 26th to the store for sizing so... as if refund wasn’t and option not thinking because I was so frustrated and upset .Then later got a moment to ourselves and i and my fiancé decided we no longer wanted to give them our business, we were worried what if this ring gets messed up or years to come we get a repair done and it gets ruined just like the original. I mean the manager flat out said she can’t make promises but a resizing will probably always have “flaws” so to speak (definitely not what I was told when I voiced our concern about getting the ring from the display case due to wear and tare of cleaning and trying on over however long it had been there). She also said this time it will be done by our mater craftsman which you can request anytime you have any repairs... my fiancé then told me that was who was supposed to have done it the first time at least that’s what they told him when purchasing the ring. At the end of our conversation I sat back and thought about the dates again and we realized technically it was brought back before that date and by any means was not it this condition it came back in. We walked over to the manager and my fiancé asked for the dates again and she told us followed by silence, my fiancé said isn’t that technically with in the time because we have only had the ring for a total of MAYBE 3 days and they pretty much ruined it after that date to get resized ... she then went on to say it’s whatever y’all are happy with we can totally do that. So we weren’t sure why that was displayed as our only option.After leaving my fiancé and I were pretty upset. I’m a very sentimental person so to let go of the ring he proposed to me with was really hard on me. This experience almost ruined the moment that’s is supposed to be such a special time in our life. So we have decided to take our special moment elsewhere with another company. Anyone looking into buying here I would really be careful or...

My wife and I moved to Texas from New Jersey this past week, and not long after, we visited the Baytown Zales.

As we entered the store, we were warmly greeted by a young woman named Claire. Moments before, we had endured a less-than-pleasant experience at another jeweler across the street, so we were not in the best of moods. Yet, what immediately stood out was how genuinely engaged Claire had been with the customers she was finishing up with as we walked in. The attention and sincerity she showed them—right up until their exit—was refreshing. Too often, businesses focus on rushing customers in and out to maximize sales, but Claire took her time and treated her customers with genuine care. I can only assume she provided that same kind of hospitality from the beginning of their visit to the end. That level of service is rare these days.

When it came to our own shopping experience, Claire was everything you could hope for in an associate: friendly, highly knowledgeable (I truly can’t emphasize this enough), and incredibly patient. As business owners ourselves, my wife and I tend to ask a lot of questions and expect detailed answers. To our delight she answered each one with expertise and ease. We were so impressed we even joked about trying to hire her ourselves—though she kindly declined.

To whomever reads this: Claire is an absolute asset to your company. And if she happens to see this herself—Claire, if Zales doesn’t take care of you, our offer still stands.

Thank you for a wonderful experience. Because of Claire, Baytown Zales has gained two loyal...

1 star , and I only give it 1 star because my ring is beautiful and everything I've ever wanted . . Unfortunately I only got to wear it for a week after I got engaged . I took it in for resizing and an engraving , was told it would take 2 weeks . No biggie ! So i waited till it was ready 2 weeks later . Only to come in and have them say they didn't engrave it , but I could take it with me if I wanted . I said no . . I want it engraved . She told me she would rush the order due to it being their fault and it should have been done . I was alittle upset but whatever . Then about 4 days pass and I get a message saying it's done again . . So I come in ask for the ring and shockingly am told it is still not ready ! Has not even been sent out . But I can take it if I want . . . Super frustrated at this moment and say no I want it engraved , how long will it take ? They told me another 2 weeks . . So here i am waiting AGAIN . . . To me that doesn't sound like a "rushed order" . Im unpleased with the service here . Not to mention after walked away from this last time they looked at me like I was stupid for being upset and whispered behind my back . Unprofessional and rude . After this I will be going to a...