Locker Room by Lids — Local services in Beachwood

I walked in the store no one greeted me. I walked around to look at jerseys no one asked if they could help. I stood in the middle on the floor no one said anything. I buy a jersey every year for my birthday with the year on it, I was on the phone with my husband whose at work so he can help me pick one because I'm not real familiar with all players. As I was walking out because I was ignored I was telling my husband no one is helping me so I guess I'll leave one of the guys that worked there FINALLY uttered a word and said no one helped you because you were on the phone. I didn't know you don't get help because you're on the phone, I didn't know this was a rule. I'm already nervous and feel awkward because no one said anything but as soon I mentioned I was leaving I was given an invalid reason as to why they wouldn't help me! This made me feel so horrible...

THIS REVIEW is for Lids USA, NOT Lids on Cedar Rd!

Don’t buy from Lids. I have $30 on a Lids gift card. I am unable to use it online to get the product I want. The physical store is unable to get the product I want in. Customer service tells me there is nothing they can do to help or make this right. I’m left with Lids having taken my money, and me being completely unable to buy the product I want with their gift card. Horrible experience. Don’t...

I visited this place on December 1st 2023 and purchased some nice t-shirts of Penny Hardaway & Dennis Rodman. They have plenty of team merchandise and apparel to choose from. The employees were very cool also as we were talking basketball knowledge. I will return there to get some more...