The Wharf — Local services in Beavercreek

I have been going to this cigar shop with my friends for the past two years, and I would have to say the staff and experience was always sublime. However, the experience I had this past week was shockingly bad, and I question whether I will ever go back. The trip was with myself and two of my novice friends who knew very little about cigars. This trip was going to be a great way to show them the great world of cigars. However, right off the bat, the experience was very offputting. When we came in, we weren’t greeted right away as usual, and it took a while for anyone to even acknowledge us. I would also like to point out that we are all in college, who made a long trip from school just to go here. Anyway, the salesman we talked to was very cavalier. I have never seen him in the store before, but maybe that’s a good thing. When we asked some questions to see what cigar we should go with for today, he literally gave zero input. All he asked is what we usually smoked for a reference. The only cigars he even showed us were the ones that I talked about, he couldn’t even muster to offer something up that was new. He was also not very presentable, with a dirty shirt with a crooked tie. Finally, since we wanted a short session, we bought 3 small $4-5 cigars, and we had them cut and asked for matches. We then noticed that the lounge doors were closed, and we learned that the renovations that finished a week ago now require a $10 purchase limit. This was very enraging as we were given ZERO information about this ahead of time. Even when we had them cut the cigars in store, they still didn’t think to inform us about it. We could have easily bought more expensive cigars to get into a room that for the past 2 years has always been open to the public. All in all, the staff I experienced this week was monumentaly different than what is usually offered at the wharf. I really hope they get more informed staff members who can wear clean shirts and actually know something about cigar type, taste, and quality that I would expect from the wharf in the past. Another experience like this will guarantee me never going in again, which would be a shame, as the wharf was always a great...

It’s tough these days to be impressed by customer service, but wow! What a place! Unbelievable experience! As soon as I walked in (with my limited knowledge of cigars) I was greeted and taken care of for over an hour. I had general ideas of what kinds of sticks I was going to purchase and I was walked through every single one in amazing detail. Did I mention they have nearly every possible cigars imaginable?! No rush what so ever, it was like I was the only customer in the shop. Suggestions were made along the way and I learned a ton. It was truly a fun and engaging experience. The employees (I forgot the name of the specific gentleman who helped me...sorry) are top notch, enjoy passing along their wealth of knowledge and you can tell, they really love their job. I walked away satisfied that I got the very best cigars for the best price...they could have easily taken advantage of my knowledge and sold me the most expensive ones. I had to wait for an Uber when I left, but they made sure they made sure I waited comfortably in the lounge and had everything I needed. I’m from out of state, but I hope to return in the future. I will also be calling in to place future orders if I can’t make it back in person!

Well...

Friendly staff, lots of cigars, tobacco for pipes and a okay selection of pipes. The reason for the lack of stars is because the place is gross. There is definitely a hoarding situation going on, some areas are absolutely covered in dust. Lots of junk piled up in random spots including a 6 pick of refried beans no organization other than the cigars. You can even see the piles of old hoarded garbage from the parking lot. Which is a shame because it's a nice store in a nice area. It's chaotic in there. They also have 2 parots and a cage of maybe 5 or so parakeets between piles of hoarded trash. This place is full of smoke and dust so I'm unsure why there are these poor birds.. Very upsetting. Parots are very social birds and back behind trash is no bueno. I hope this place cleans up, there isn't many pipe and cigar places anymore and this representation is lacking big time. My word of advice, if it's not for sale, if it can't be displayed, get it out of there. Clean up old expired food, declutter big time. Have a daily cleaning list and take care of your things, your employees and your customers. If I go back and it's clean and sanitary I'll...