Office Depot Print & Copy Services — Local services in Beaverton

TERRIBLE customer service! I went to pick up an order I placed online but didn't see any obvious place to go for pick up so I waited in the checkout line. Once I was called up, I explained that I was there for pick up and the employee told me to step aside and wait for a manager.

The employee then greeted another customer and never told a manager I was there waiting. While waiting on the side, I watched people who got in line AFTER I had been told to wait, check out and leave the store. When they called another customer up, I finally spoke up and asked "What am I waiting for!?" To which the employee shortly answered "The line." As if it were obvious that I should wait for there to be no line regardless of the fact that it continued to grow and I was there first.

I was furious and said that I had been waiting since before any of the people they were helping had gotten in line. A woman in the center, who I later learned was the manager, rolled her eyes and waved me over. I was too furious so I just walked out.

I later called to complain that I wasn't happy with how I was treated, that I didn't appreciate the eye roll and I would be back the next day but didn't want to wait for half an hour to be helped. The manager said she didn't roll her eyes. She also told me that a manager has to get the item because it's locked for security and asked me if I wanted it to be left unlocked, again with a condescending tone. It was more like she was asking me a no-brainer, do you really want it left out for just anyone, as opposed to advising me of my options for a speedy checkout.

I've worked and managed in customer service for over a decade and while I understand customers can be difficult, you always first assume that they are upset for a legitimate reason and hear them out, you don't automatically go into defensive mode. The managers need some serious customer service training and the store needs a better system of organization and communication. I will not...

I had a great experience here a couple of weeks ago having some business cards printed. Cynthia was professional and she did great, which made me come back.

Today I had a completely different experience when I met the “sales manager” David. He was very impatient and not friendly whatsoever from the start. He made me feel like an annoyance and made it clear that he had no intention of trying to help me. I understood that they were short staffed and even stayed positive when he was bashing his coworker (Cynthia actually who helped me last time) and telling me they couldn’t print my cards today because she “decided not to come to work” which clearly ruined his day. I asked if I could at least put in the order so that it wouldn’t be a completely wasted trip (I just worked 11 hours and was excited to get my cards ordered) He was clearly annoyed and gave several excuses as to why he just couldn’t help me. My files were too small (same size as the last time that Cynthia had no issue with), they can’t do double sided, he tried to assume I used a free app which is just offensive and unprofessional, and then told me to go to the Tigard one because he was the only tech person working and he couldn’t put my order in. It was slow in there and I saw two other employees within five feet. David is unprofessional and rude and I will be taking my business elsewhere rather than support a company who has someone treating customers so poorly in a position of authority. Do better...

Wanted to drop off an item to ship and also print some photos. We waited about 10 minutes before the other three employees that were greeting customers and talking to one another to come over and assist the lone employee in the print & ship station. We ordered 18 photos (3 copies each of 6 photos), but they only printed 9. They must have pulled out their printer from 2005 when I worked there to print them because they were TERRIBLE quality. Stretched out and blurry. Not even proper photo paper, either. The employee wasn't even using proper photo software to print from. Just kind of a disaster all around. Good thing my grandmother won't be able to tell a difference in the blurry...