Office Depot — Local services in Beaverton

I went to this Office Depot location to renew my TSA PreCheck ✅. A few days before my appointment, I stopped by to ask a few questions 🤔. A kind gentleman at the TSA registration booth handed me a card and told me to scan it to schedule my appointment 📲. I asked him something very specific: “Since my TSA PreCheck expired, will I get a new KTN (Known Traveler Number) if I renew?” His answer: “Yes! You always get a new number, even when renewing.” 😅

So I left thinking, great... now I’ll have to go to all the airlines I fly and update my traveler profiles manually 🫠. Not what I wanted to hear, but at least I thought I had the right info.

Next day comes, I return for my appointment. A young lady helps me — super friendly and efficient 🙌🏻. During the process, she discovered something new in the system and, with her manager nearby, she shared what she had just found 📋. He looked over and said, “Oh wow, that’s great — I never knew that, I hardly ever do this TSA registration stuff.” 😅 So yeah… not exactly confidence-boosting 🫥.

But I still had to ask the main question again 😬: “Will I get the same number, or a new one?” Her answer: “It’s always a new number.” 🥹

So now that’s two employees confidently giving me the same info — I mentally prepared myself for the KTN update nightmare ahead 😖✈️.

And then… today… I get the final confirmation email from TSA saying I’ve been approved 🙌🏻 and guess what?

“If you are renewing and have an existing KTN, your KTN will not change. Continue using your original KTN.”

🤦🏻‍♂️ SMH

So yeah… My feedback to the team handling TSA PreCheck at this location: please, please, please 🙏🏻 make sure staff get proper training and up-to-date information. Giving out the wrong details — even with the best intentions — can seriously stress people out and cause unnecessary confusion 😵‍💫. Especially when dealing with travel and federal...

Went there on 12/9 to have something printed out in copy & print, but the young lady that helped me at the customer service desk was being a flat out jack _ _ s. Her attitude was TOTALLY UNPROFESSIONAL. Kept emphasizing that she didn't work at their sister company Office Max, when no one said that she did. Then tried to tell me since Office Depot's & Office Max's merger, that that was the reason why Office Max store listings are popping up in Office Depot searches. I was like...Umm, duhh? I had already mentioned that to her earlier. "Sister Company?" Hint hint. When I asked if I could return an unused bottle of glue there that I had previously bought at Office Max earlier that same day, they had a cow because they had to give me back a measly $2.43. I don't understand why do associates routinely tell customers where merchandise is, without making ANY effort to actually take them to the product, to make sure that they find it, and to maybe make alternative suggestions to the customer if the product is out of stock. Two associates there did just that to me tonight. To people that are like that...If you don't like your job, or if you're having a bad day, leave that mess at home, and don't bring it to work with you. Because when you do, it makes dedicated customers like myself, wright bad reviews about you and the company that...

I placed an order for 2 items for pick up at this store because the website explicitly stated that they had them in stock. Once I saw a follow-up email from Office Depot and skimming the subject line seeing "Ready for pickup" I assumed my order was ready so I drove there to pick it up. Upon arrival I was told that they do not stock one of the items on my order in store and it is delivery only. I was told their inventory was not updated properly so that is why it showed I was able to pick it up there. I think I became visibly annoyed/terse due to my frustration feeling I wasted my time. After deciding to keep my original order and just have it delivered, the person who was helping me gave me a very gracious discount on the item to be delivered even though I was the one who hastily read my email and assumed my order was ready in full. The email did indeed say "PART of your order is ready for pickup". I wanted to review positively not because of the gracious discount but because the person helping me who was likely a manager or supervisor seemed genuine in their empathy for my frustration. Although both sides made mistakes (their inventory count and my haste) the manager made it right for me and was sincere about it. I really...