First off, let me start by saying that purchasing jewelry is not my strong point, but when I needed an engagement ring for my now wife, I had no idea where to go or what to look for. At the advice of my BMW service advisor, I decided to give Tom a shot and see what he had to offer. The Jackels Collection was the last jeweler I had visited looking for the perfect ring and boy did I find it. The first time I met Tom, he was courteous, respectful, but most importantly, he seemed genuinely interested in wanting to help a poor soul like myself. I showed him what I was looking for and he showed me what my options were and if need be, he could also make a ring based on what I wanted. I took him up on his offer and he made me a ring with a similar design I had seen somewhere else and boy what it something else. The finished product blew past my expectations and at a price that was better than any other jeweler I had spoken to for a much better quality diamond!!! Better yet, Toms diamonds are inspected by a grading agency and come with their own certificate, so you know you are getting a high quality product.
Fast forward 4 years later, my wife's ring got damaged and Tom was able to take care of us extremely fast and had the ring restored to its original glory! What other jeweler can say that? Sure, you can shop the competition, but if you're looking for quality and top notch pricing with excellent customer service, please PLEASE give The Jackels Collection a shot and let his work speak for itself. You will not find another team so focused on customer satisfaction. If you give him the chance, Tom and his team will work hard to earn...
Read moreWorking with Tom Jackels and his son was one of the best business experiences I have had in Los Angeles. My first encounter was with his son who helped me get a very fast appraisal for a diamond engagement ring that was handed down to me from my Grandmother. I needed done in a timely fashion and they delivered. While I was there he so kindly explained everything to me that he was doing and walked me through the entire process. I knew nothing about the diamond except that it meant a lot to me. I left feeling like I knew more about my ring and its worth. The second experience was I came to Tom to get my ring re-set. I had a chip in one of the side baguettes and we decided it was time to re-set the ring and make it mine. Tom was so patient and helpful helping me to find a new setting. He got how much the ring meant to me. I know both he and his family typically deal with much more expensive pieces of jewelry but I felt like I was his most important client and was given the same care, creativity, and passion as he would give to his top client. I think he knew that this was probably the nicest thing I owned and treated it with the same respect I did. The re-set of the ring absolutely blew me away. It was better than I had imagined. They also stayed in communication with me during the whole process and Tom even sent me a picture to show me the final version before I came to pick it up. This is a talented, trustworthy, smart, caring family business. I will always go back to the Jackels Collection and would...
Read moreI am recently divorced and was searching to find the best jeweler to buy my 2.24 carat D color diamond ring from me. I googled "where do rich people buy their diamonds?", the first link that appeared on the page was "The Jackels Collection of Beverly Hills" so I immediately filled out the form and called the phone number listed. A lovely woman by the name of Jan answered the phone. I described the diamond that I was looking to sell and she said "call Mr. Jackels on his cell phone now" so I did. Mr. Jackels answered his phone on the first ring and said "Good Morning". I introduced myself and described the diamond that I was looking to sell. He was so pleasant over the phone that I immediately felt comfortable and knew that this was the guy who was going to give me the most money for my diamond. Within 2 hours time he reviewed by diamond certificate and gave me a price range of what I could expect to get for my diamond. During the same day we were discussing places to meet so that he could see it. Two days later, I was on a plane to meet with Mr. Jackels and my diamond was sold. I couldn't be happier! I highly recommend anyone looking to buy or to sell a diamond to call Mr. Jackels. He is the nicest man and makes it so easy to do business with. - J.W. from the San...
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