Verizon — Local services in Biloxi

I never give bad reviews, however, this store located in Biloxi, Ms is a miss representation of Verizon. I’ve been a loyal customer of Verizon for many years. I recently purchased a new phone while out of state and as always, I was charged the taxes, setup/activation fee as well as purchased a few items such as; case, plug, etc., which I paid with my debit card on the spot. Fast forward 3 weeks and my new bill comes out and low and behold I’m charged the activation fee for said line again. I called Verizon (611) from my phone, spoke with rep, at which time she could not see the receipt from store and if I was charged the activation fee they would make an adjustment, fair enough right. I call the store in Biloxi, Ms and they told me the fee they charged had nothing to do with Verizon, that was their personal fee (what?) how can it not have nothing to do with Verizon, you have their Name on your building, you are a Verizon store. Long story, short, their not a Verizon store they’re Russell Cellular store and Verizon does not back them when they over charge customers in the name of Verizon. However, they have Verizon on front of their store. Receipts have nothing about Verizon on them, (after they get your money), this is revealed. See photo below; sure doesn’t have real name on building. Paying twice to have same line activated. This is where class action law suits are born. I would not recommend going to this store to get your phone. No doubt you will be...

The supervisor Amy was very rude to me. She would not service me and kept making excuses why she did not want to service me. I felt like like was back in the 30’s. I hate to say this but Amy racially discriminated against me. I am an African American Christian woman and soon as Amy came over to speak with me her demeanor was harsh and nasty. It was so harsh that I called customer service to complain to n tears and then I went to the Gulfport Verizon where they welcome and gave me great service. I do not recommend anyone to shop at this Verizon because at this day and time no one should be treated badly, let alone on the basis of their skin color. Again, I am a Christian woman and I will pray for Amy because of the level hatred she had towards me. Your mission statement say that you care about your customers, but that is not true because I made this complaint before but someone removed it. No one ever responded to my complaint and you all should be ashamed of yourselves. May God have mercy on anyone who mistreat people because of...

Came here trying to get the s24 ultra on my account or my husband's was told one price then another then another. I left called the customer service line. Was told they would manually increase my husband's finace limit so I can get this device I was then told that was a lie everything is a lie that they can't do that so calls are recorded right? I asked for that call to be reviewed to where they can hear what I was told and HONOR what I was told and now they saying calls aren't recorded? So which one is it? I know what I was told so the rep gave me incorrect information no she lied to me point blank then made up a fake escalations number on top of it when I called yall want to tell me sorry? And that's it? Sorry is not going to cut it for me I'm not going to sit here and be boo boo the fool. Something needs to be...