T-Mobile — Local services in Biloxi

We have been with Sprint for over 10 years and we loved the Biloxi store, staff has always been great. Until today! The worst customer service experience my entire life! Ruined my whole night. And the supposed "Manager ON Duty" was not helpful either when I talked to him on the phone. My husband and I came in to the store at 4:10pm for his 4:30 appointment. We finally get attended to by a girl named Chantal. Every question we had she had to ask someone and her tablet apparently was not working.We came in with a phone that we ordered online for upgrade. And Chantal startd the data transfer from my husbands old phone to the new one. She had asked about updating our sprints sim cards to T-Mobile since we had mentioned that our signal at home has been terrible since T Mobile acquired sprint. So we agreed to it she was still doing the data transfer and its been almost an hour. Finally she gets help from what seems.to be a more senior person since the phone was not working. They checked Sim cards and everything restrted the phones so many times and both phones were not working still! We were waiting and waiting and 40mins later the more senior lady said you have to call customer service. Whatvthe hell just happened??? After almost 2 hours??? We came in with one working phone and left with 2 dysfunctional phones. And no explanation at all but because we ordered it online we have to call customer service. While that may be true why did they have us wait almost 2 hours for nothing. Why was this not mentioned in the beginning so we didn't have to waste our time??!! I called the store afterwards to.talk to a manager his excuse was the staff was in training. Really? So the customer will have to adjust and suffer because nobody in there knows what the heck.theyre doing??? PISS POOR SERVICE!!! We were supposed to purchase a phone case we ended up taking it off the phone and walking out. TERRIBLE EXPERIENCE! That store is...

Had a pretty bad experience here. I first came in trying to set up a new line and buy a new phone, but was told to handle it by calling 611 to do a transfer of responsibility. Fair enough, it was my fault for not doing enough research (to keep my number, I had to do everything through customer care).

But after I had everything sorted out and tried to start a new line, I was told the phone I wanted was out of stock. Again, fine, not their fault. So the person I was working with entered my information so it could be shipped to my local address.

This is where everything starts going downhill. First, the employee entered the wrong address info even though she had read back the correct one. Second, she signed me up for the wrong promotion (I don't think she signed me up for one at all). I only caught wind of this after going back home and checking the order info and my T-mobile account. Thankfully after calling customer care again, I got set up with the right promo (I confirmed this because my monthly total now had "applied discounts and promotions" added to it).

Honestly, my experience could've gone much better if I was working with a different employee because throughout the entire time I was there, she just kept giving off vibes of "hurry up and get out of here". Regardless, it just ended up being a complete waste of time because everything they did, I could've just done on...

Worst sprint location I’ve ever been too. Brought my broken but insured phone here to be sent in for repairs and after three hours of frustration and nearly two weeks of waiting, the manufacture returned my phone and was unable to repair it due to “unauthorized modifications”. When I brought it up to the other rep he said “Well, Wes is authorized. So his modifications are authorized.” Which basically tells me that for whatever unprofessional reason Wes made modifications to my phone and didn’t document them so when my phone was sent to the manufacturer they refused to repair it.

So, basically if you are already frustraighted because you’ve broken your hundreds of dollars worth of mobile equipment, don’t go to this store expecting empathy or help, expect this store to get disgruntled that you’re upset and purposely arrange it so that it’s imposible for you to get help.

I will be taking this issue to corporate but I’m sure nothing will come of it so at the least I can hope that my review will help at least one other person with a broken device to SEEK HELP ELSEWHERE. Here you will only be met with indifference, lack of knowledge and an even more damaged device than you...