I'd like to start off by saying Darakjian Jewelers provides exceptional and unprecedented customer service. I have purchased several items from Darakjian Jewelers over the past several years and when it came time to purchase a special piece of jewelry for a major milestone birthday for my wife, I only considered working with Darakjian Jewelers.
Upon walking into the stylish, warm and welcoming store, I was greeted by multiple members of the team, including Armen Darakjian, the owner. I didn't have a lot of time for my initial visit, but explained what I was looking for. I also stated that my wife's birthday was less than a week away and it would be fine to give her the piece after her actual birthday. Armen was not having any of that! He told me we have to capture the moment and surprise on my wife's actual birthday. I was blown away by how committed he was to make it an exceptional experience. Given the tight timeframe, Armen even offered to meet me on his day off.
A few days later, I met with Armen again to look at about 10 different stones. He led me through a very fun and innovative process to assess and evaluate which stone would be perfect. When we narrowed it down to the top 3 choices, we looked at the stones in different lighting conditions, including walking outside and across the street. I have never had that kind of customer service before. I'm literally walking around outside with Armen holding a small fortune of beautiful stones in my hand. Unbelievable! I made the final selection and Armen offered me a glass of champagne to celebrate.
A few days later, on my wife's birthday, I came into the store to pick up the ring. Armen asked me how and where I was going to present the ring to my wife and I told him I was planning to do it at a local restaurant. His eyes lit up and he said, "what if I call over to the owner of the restaurant and have the ring delivered to your wife along with two glasses of champagne after we sit down?" I thought about it for a few seconds and told Armen that would be incredible. He personally drove over to the restaurant and arranged the whole thing. My wife was completely surprised after we sat down and two glasses of champagne were delivered, along with a Darakjian Jewelers bag. Did I mention that the champagne was complimentary of Armen Darakjian? My wife was speechless upon opening the jewelry box and seeing the amazing ring that Armen and I designed together. Everyone at the tables around us and the wait staff came over to look at the ring and then they spontaneously started singing 'Happy Birthday' to my wife.
It was simply a magical evening and far exceeded my expectations for my wife's 50th birthday. The next day, Armen called me to see how the event went.
Yes, this is a long review, but I wanted to share all the rich details of how Armen Darakjian provided one of the best customer experiences I've ever had, anywhere, hands down. The entire staff at Darakjian Jewelers is superb. If you want to have a special experience and be treated like family, go see...
Read moreThere are moments in life that sparkle brighter than diamonds - and Darakjian Jewelers has been there for all of mine. I first met Armen, the owner, at their original location when searching for a necklace for my girlfriend (now wife). My father, a longtime client, introduced us, and I immediately understood why our family trusted Armen. He didn't just sell jewelry; he invested time in understanding exactly what I was looking for, guiding me to the perfect piece.
Years later, I found myself at their new location, palms sweaty, heart racing, ready to make one of life's biggest purchases - an engagement ring. Armen's warm personality and expertise instantly calmed my nerves. He masterfully balanced my budget constraints with design preferences, helping me select a ring that would make my soulmate's eyes light up. Spoiler alert: She said yes!
Life moved forward - marriage, two beautiful children, and a relocation to Maryland. But something was left unfinished. My wife's stackable rings needed resizing, and I had a family heirloom diamond that I dreamed of incorporating into that first necklace. I'll admit, I procrastinated because the thought of trusting anyone other than Darakjian with these precious pieces felt impossible.
During a recent holiday visit to family, I took a chance detour to the store - and I'm eternally grateful I did! Not only did they handle everything with impeccable care and efficiency, but when I spontaneously decided to add some new stackable rings to the collection, the radiance of these new pieces was only outshined by my wife's beaming smile.
Darakjian isn't just a jewelry store; they're craftsmen of memories, curators of life's precious moments, and now, three generations of my family's trusted jeweler. Whether you're taking that first nervous step toward engagement or continuing to build your collection of memories, there's simply no one else...
Read moreThere are not enough words to describe this gorgeous jewlery store. I’ve been wanting to change my wedding ring setting for quite some time now and finally I got the chance too. I was born and raised in Detroit Michigan got engaged and moved to California. My entire family still resides in Michigan so I’m always visiting about a few times a year. I originally went to my jeweler where i purchased my wedding ring to change the setting however he was not able to work with me since I was returning back Home in a week and due to the holidays. You could say I was bummed, until my cousin referred me to Darakjian jewelers. He texted him and told him to have me come in and meet with Armen the following day. The very next day I had an appointment with Armen. Armen was beyond professional and only wanted to make me happy. I explained to him that I only had a few days left before returning back home. He Assured me not to worry and my dream wedding ring would be on my finger in no time. I have never had such a wonderful customer experience. I got my ring back in just three days can you believe that?? This is now forever my new jewelers believe me when I tell you that you won’t be disappointed they truly have the most gorgeous pieces to work with your budget. Armen was wonderful to work with he texted me pictures and details throughout the entire process. I’m beyond thrilled and can’t wait to make another purchase this jewelers is definitely the place to get your diamonds. You can tell they really care about their customers and only want to make them happy with their new pieces. Thank you so much...
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