Men's Wearhouse — Local services in Birmingham

There are far too many things wrong with this store. Where do I begin?

I'd give zero stars for this particular location, but 1. you can't give 0 stars on Google Reviews, and 2. we did actually have a good experience renting our wedding tuxes with one of the managers Homer (who is the only competent employee here, so I give a star to Homer. And well, we didn't actually pick up the wedding tuxes at this location, just placed the order, but I'm pretty sure if we did get them from here something would've gone wrong.) but everything else we have tried to do at this store was a complete fail.

My husband ordered a couple suits and two pairs of pants to get alterations done. They completely wonked up the alterations and made the suit look like a baggy potato sack. We actually did extensive research on how men's suits should fit and the finished product didn't turn out to look anything like the books.

Not only were the alterations terrible but they weren't completed on time. Something about the pants not being shipped on time, but they were smart on their part and gave us a phone call to tell us it wasn't ready when they said it would be.

After the messed up all the alterations my husband went back for a second fitting to have them fix the problem. The first suit was completed in a timely manner and turned out exactly how he wanted it to be. They told him to come back the next Saturday and the other suit and two pairs of pants would be done by then.

This is where things get screwy. The second suit's alterations were completely off, and it seemed like no one had touched them. Pair of pants #1 were even longer and baggier than the pants on the suit, like they definitely were not touched or tailored whatsoever. They were too long by a good 4-5 inches and too baggy in the waist. ON TOP OF ALL THIS PAIR OF PANTS #2 WAS NOT DONE AND NO ONE HAD CALLED OR INFORMED US THEY WERE NOT READY. They said the tailor had left for the day. SO WE HAD DRIVEN AN HOUR TO GO TO THIS STORE TO PICK UP NOTHING BECAUSE ALL THE ALTERATIONS WERE WRONG AND THE ORDER WASN'T EVEN COMPLETED.

It is very very very clear that some managers in here are not doing their jobs correctly. I came here on a Saturday night - the store was a mess. There were ties and handkerchiefs not hung up, hangers not spaced evenly apart, the phone was ringing of the hook and no one was picking it up, and all the employees were either watching TV and I believe the manager was outside on his cell phone. It is clear that the tailors, or at least one of them doesn't have a brain and is completely incompetent. I understand that these people are most likely overworked or underpaid but it is such a disappointment to receive poor customer service in our economy because there are plenty of people who are more intelligent and harder working that can't find jobs because schmucks like the people at Men's Wearhouse are getting paid to watch TV, talk on their cell phones, and leave work before getting their jobs done.

This store is a joke and it is pathetic. We will never ever...

I have been 5 times already for registering and fitting for my wedding which is now only 5 days from today. My measurements were wrong the first time, so I went back and saw the manager. She measured again and changed everything. When I received my suit for the final fitting, everything was as per the original measurements and too big. They are supposed to overnight my new suit which I'll see 3 days before my wedding. In addition, my son is very small, and I asked for the smallest fit. He received a regular slim fit instead of extreme slim fit which looks baggy. I was told by the person on duty that they don't have extreme slim fit for children (my son is 11, so I'm paying full price for his rental). I don't believe this to be true and will be speaking with the manager soon. I will not recommend them to anyone else. All of my groomsmen and father of the bride are using them, and the father of the bride at a different Men's Warehouse didn't receive his shoes. I can't believe we're paying $200 / person for all of the hiccups during the preparation phase.

EDIT / UPDATE - My new arrival came in a couple of days before my wedding and fit fine. In the shuffle, the new order had a white shirt instead of ivory and I didn't realize until the day of my wedding that my shirt was ALL wrong! Luckily Newnan in GA was able to fix me up. My mom drove over an hour both ways to get me an ivory shirt. Meanwhile, I'm waiting on my custom suit. They were supposed to make up for ALL of this with a "special" custom suit, and there's nothing different about the one I am receiving versus any other Joe Custom Suit. (mind you there were 7-8 in the bridal party who all rented suits from Men's Warehouses across the Southeast who all had some sort of issue). I went in yesterday to pick up after my final fitting a week ago, and they had not touched it. I was told on a Tuesday I could come get it on the weekend. No calls, no emails, nothing. So I go in AFTER the weekend and it had not been touched and they said, "wait 10 minutes and we'll have it ready." NO! I don't want my custom suit rushed. I should add that customer service reply 4 months ago gave me a nice discount on my rental, and Kyla and David mean well at this location, but they can't, and shouldn't walk behind all of their employees. This is the worst experience I've ever had with any establishment in the US....

Do NOT go to this store. We had a pretty bad experience with them. I went with my fiance and two brothers to buy them suits for the wedding, and weren't treated very well. My middle brother wears camouflage, jeans and boots all the time and obviously the employees there aren't used to seeing that and deem anyone who does wear it beneath them because there was a very rude comment made about my brother behind his back but within earshot. After our 2 hour trip there, he had to use the restroom, on his way to the restroom he passes by an employee helping a mother and her son. The employee proceeds the comment after seeing my brother "what is that?" And laughs with the mother and son he's currently helping. Strike one. You can tell the man helping us deems it beneath him also because he acted like it pained him to be seen with us and halfway measured them for tailoring until we told him more needed to be done to make the suits look like they should. Strike 2. They tell us at checkout that the suits will be ready in two weeks on a specific date and we could come pick them up. My fiance and I make a special trip again to come pick them up, get there and they have to search for our order and lo and behold....it's not ready. But "don't worry. It will be ready tomorrow. You can just get it then." No we can't because we have to drive for 2 hours and can't just keep doing that on a whim. Not a call, email or anything informing us that the suits weren't ready. I firmly believe they had just stuffed them into the back room and forgotten about them. Strike 3. We have yet to go back to pick up the order because we haven't found the time but I'm waiting for the next mishap. So if you were to ask me, NO do not go to this location. Terrible service. Rude and think they're better.

Let me add: After going the 2nd time to pick the suits up. We had to wait almost 20 minutes for them to locate and 'steam' our suits when we had already called on the way to let them know we were coming to pick them up. Get home with my fiance and he tries everything on, the suit fit good but the shirt was the wrong size and they gave one of my brothers the completely wrong...